Desktop Support Specialist

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India
We are seeking a Client Services Desktop Support Specialist to assist a major media organization with a large-scale return-to-office initiative. This role will focus on ensuring a smooth transition for employees by preparing and configuring workstations, managing equipment, and providing exceptional hands-on support.
Key Responsibilities

• Set up and configure workstations, monitors, docks, and peripherals for returning employees.
• Ensure all software and equipment are properly updated and deployed.
• Provide on-site and remote technical support for hardware, software, and network-related issues.
• Assist users with workstation setup, login issues, and general IT questions.
• Manage and resolve tickets through ServiceNow, maintaining clear documentation and timely escalation.
• Maintain accurate hardware inventory and asset tracking.
• Support collaboration tools, video conferencing systems, and media-related applications as needed.

Qualifications

• 3-5 years of experience in desktop or end-user support.
• Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory.
• Hands-on experience with ServiceNow or other ticketing systems.
• Proven ability to troubleshoot hardware, software, and network issues efficiently.
• Excellent communication and customer service skills.
• Ability to thrive during large-scale rollouts or transitions.

Preferred Skills

• Experience in media or large enterprise environments.
• Familiarity with macOS and AV/conference room technology.
• Knowledge of ITIL or IT service management frameworks.

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Paid-time-off options
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP WorkforceNow

Additional Details
The base range for this contract position is $19 - $29 / per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered
About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!
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