What are the responsibilities and job description for the Information Technology Support Engineer position at Merge IT?
Our enterprise-level client is seeking to add five IT Support Engineers to the team in West Chester, OH. Please see below for full details-
Job Notes:
-- 2 -month contract / extensions possible but not guaranteed
-- Onsite in West Chester, OH 45069
-- Hiring five total
-- Drug & Background required.
Pay Rate = $20-22 w2 per hour plus benefits
Position Overview:
We are seeking a reliable and customer-focused IT Support Engineer to provide onsite support at a one-person site, backed by a remote team of 25 peers for collaboration and training. The role includes handling day-to-day IT support needs in a Windows environment, with a strong focus on hardware replacement, device imaging, and user support.
Key Responsibilities:
- Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
- Reimage and deploy PCs as part of refresh or break/fix processes
- Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
- Support users with Office 365 applications and Windows OS issues
- Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
- Collaborate remotely with team members across other locations to resolve complex issues
- Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
- Ensure timely and professional communication with end users and team leads
Technical Environment & Minimum Requirements:
- Strong experience supporting Windows desktop environments
- Proven hands-on experience with Office 365 at the deskside level
- Basic knowledge of device imaging, reimaging, and PC deployment best practices
- Excellent problem-solving and customer service skills
Nice to Have:
- Experience using ServiceNow or similar ticketing systems
- Familiarity with Windows Autopilot deployments
- Hands-and-feet network support (switch checks, console sessions)
Certifications:
- Certifications such as A , MCP, or ITIL are a plus but not required
Why Work with Merge IT?
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Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.
Your next opportunity starts here. Let’s make it happen.
Salary : $20 - $22
