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PROS Intake Coordinator

Mental Health Association of Nassau County
Hempstead, NY Full Time
POSTED ON 2/19/2026 CLOSED ON 4/19/2026

What are the responsibilities and job description for the PROS Intake Coordinator position at Mental Health Association of Nassau County?

Description

Mental Health Association of Nassau County (MHANC) is a not-for-profit membership organization dedicated to improving mental health in our community through advocacy, education, program development, and the delivery of direct services. Our organization is looking for a motivated individual with a calling to help adults with mental illness by becoming a PROS Intake Coordinator.


Coordinate the intakes and screenings for new members to the PROS program. Assists Assistant Clinical Director with administrative oversight of program. Maintains caseload of individual counseling.

  • Receive and process inquiries regarding referrals from other mental health providers.
  • Collect required documentation from referral source.
  • Engage new program members in individual sessions and groups to ensure smooth transition.
  • Conduct initial intake and assessment of new members.
  • Welcome and orient members on first day of program.
  • Follow up with referral source if consumer misses intake/first day.
  • Conduct outreach efforts to other mental health providers to increase referrals.
  • Complete preadmission assessments for pending participants.
  • Charting as required.
  • Conduct PROS groups when required.
  • Serves as a back up to PROS Advisors and Group workers/facilitators
  • Maintains understanding of PROS regulations.
  • Attend staff meetings and training as required.
  • Covers Caseload as required
  • Attend PROS Management meetings as required.
  • Represent PROS at various external meetings and conferences.
  • Assists Assistant Clinical Director in the supervision of the day-to-day operation of the PROS Clinic including scheduling, coordination of care of the members including immediate resolution of medication issues.
  • Assists with the coordination and facilitation of staff meetings, case conferences, and staff training (in absence of Assistant Director).
  • Assists Assistant Program Director with supervision of field interns.
  • Assists Program Director with data management (OMH based systems)
  • Responsible for coordinating and managing staff to include adequate coverage of program functions.
  • Assists Program Director with the appropriate audit preparation and record maintenance.
  • Accepts and follows through on other duties assigned.
  • Assists with member de-escalation

Requirements


Education & Experience

  • Masters Degree in Social Work, Mental Health Counseling or CRC required.
  • LMSW preferred.
  • Prior intake and assessment experience preferred.

Other Qualifications

  • Must have clean NYS Drivers License.
  • Must have basic knowledge of MS Word and basic internet.
  • Must be willing to travel in the community as needed.
  • Must be able to read and write the English language in a legible and understandable manner.
  • Must possess the ability to deal tactfully with personnel, members, visitors and others.
  • Must be knowledgeable of practices and procedures as well as laws, regulations and guidelines that pertain to community mental health programs.
  • Must have patience, tact, cheerful disposition and enthusiasm as well as the willingness to handle situations.
  • Must be willing to seek out new methods and principles and be willing to incorporate them into existing practices.

Benefits


MHANC offers an extensive benefits package to full-time employees, which includes:

  • Medical
  • Dental
  • Vision
  • Health Savings Account
  • Flexible Spending Account
  • 403(b) Retirement Plan
  • Life Insurance
  • Paid Time Off
  • Paid Sick & Safe Leave
  • Long Term Disability
  • Short Term Disability
  • Paid Holidays
  • Employee Assistance Program
  • Pre-Tax Commuter Benefit

Salary : $65,000

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