IT Service Desk Technician

IT Service Desk Technician (W2 Only)

Boston, MA | Fully Onsite | 6-Month Contract

Up to $38/hour

I'm partnering with a leading biotechnology organization seeking an experienced IT Service Desk Technician to join their Boston-based team.

This is a hands-on support role working directly with employees across the business, including senior leadership, ensuring critical IT systems, hardware, and software remain operational and supported.

You MUST be able to work onsite Monday-Friday and have experience in a professional corporate IT support environment.

Responsibilities:

• Provide technical support for hardware, software, and network-related issues.

• Support Microsoft 365 applications including Outlook, Teams, SharePoint, Word, and PowerPoint.

• Troubleshoot and resolve end-user technical issues both remotely and in person.

• Deploy, configure, and maintain laptops, desktops, peripherals, and software.

• Manage and track support requests through Jira or a similar ticketing platform.

• Assist with system upgrades, technology rollouts, and IT projects.

• Deliver exceptional customer service and support to users at all levels of the organization.

Requirements:

• Bachelor's degree in IT, Computer Science, or equivalent experience.

• Previous IT Service Desk, Desktop Support, or Technical Support experience.

• Strong Microsoft 365 support experience.

• Experience with Jira or similar IT Service Management tools.

• Excellent troubleshooting and problem-solving abilities.

• Strong communication and customer service skills.

• Ability to support executives and non-technical stakeholders professionally.

Preferred

• Biotechnology, pharmaceutical, or life sciences industry experience.

Schedule: Monday-Friday, 11:00 AM - 7:00 PM EST (no flexibility)

Location: Boston, MA (100% onsite)

Duration: 6 months with potential extension

Urgent hire. Interviews will be scheduled shortly. Send your resume or call (919) 892-9841.