What are the responsibilities and job description for the Head of Client Operations position at Meet Life Sciences?
🚨 Hiring: Head of Client Operations | NYC (5 Days Onsite)
Meet Life Sciences is partnering with an innovative healthcare/pharma-focused organization looking to hire a Head of Client Operations to build and scale operational excellence across a growing commercial engagement team.
This is a highly strategic leadership opportunity for someone who thrives at the intersection of pharma marketing, process optimization, team operations, and client delivery.
What you’ll do:
• Develop and implement scalable operational playbooks across creative, medical, and commercial teams
• Optimize workflows and delivery processes across 20 pharmaceutical accounts
• Drive operational efficiency, resource coordination, and cross-functional collaboration
• Identify bottlenecks, track metrics, and partner with product/leadership teams to improve execution
• Lead meetings and operational planning across multiple disciplines to ensure seamless client delivery
What we’re looking for:
✔ 7–12 years of pharmaceutical advertising/marketing agency experience
✔ Strong background in client operations, program management, or delivery leadership
✔ Experience managing large teams and overseeing complex life sciences/pharma accounts
✔ Deep understanding of pharma creative workflows and operational infrastructure
✔ Highly organized, process-oriented, analytical, and detail-driven mindset
✔ Passion for building scalable systems in a fast-growing environment
Bonus points for:
• Experience leveraging AI tools like Claude, Cursor, or other workflow automation platforms
• Familiarity with Figma, Adobe, or creative collaboration tools
📍 Location: New York City (onsite 5 days/week)
💰 Compensation: base equity strong benefits
If you or someone in your network could be a fit, feel free to message me directly.