Medical Front Desk Specialist – Patient Scheduling & Reception

Position Overview

Medicus Spine & Joint is seeking a Medical Front Desk Specialist to support daily operations in a busy outpatient spine and joint clinic.

This role is responsible for answering phones, scheduling patients, checking patients in and out, and supporting the overall patient experience. The Front Desk Specialist plays a key role in ensuring smooth clinic flow and maintaining excellent communication with patients.

This position is ideal for someone who is organized, professional, and comfortable managing a high volume of phone calls and patient interactions.

Responsibilities

• Answer incoming phone calls and assist patients with scheduling appointments
• Manage patient checkin and checkout processes
• Schedule and confirm patient appointments
• Provide clear instructions to patients regarding upcoming visits
• Verify patient information and update records in the electronic health record (EHR)
• Maintain accurate appointment scheduling and clinic calendars
• Support providers and clinical staff by coordinating patient flow
• Assist with general front desk administrative duties
• Provide professional and friendly customer service to all patients
  
  

Qualifications

• Experience in customer service, medical front desk, or reception
• Strong phone communication and interpersonal skills
• Ability to manage multiple tasks in a fastpaced environment
• Professional demeanor and strong organizational skills
• Basic computer proficiency
  
  

Preferred

• Experience working in a medical office or healthcare setting
• Familiarity with medical scheduling and electronic health records (EHR)
• Experience handling highvolume phone systems
  
  

Work Environment

This position is part of a multidisciplinary outpatient spine and joint practice treating patients recovering from:

• Auto accident injuries
• Spine and musculoskeletal conditions
• Chronic pain disorders
• Rehabilitation care
  
  

Front Desk Specialists work closely with clinical staff, providers, and scheduling teams to ensure efficient patient flow and a positive patient experience.

Apply Today

Join Medicus Spine & Joint and help deliver professional, efficient, and patient-centered service from the moment patients walk through the door.