What are the responsibilities and job description for the Online Chat Representative (Computer Hardware / Remote Customer Support) position at Mediabistro?
Remote | Full-Time | $40,000 - $60,000 (Top performers earn $70,000 )
About the Role
A global technology company that designs and manufactures high-performance computer components and accessories, including PC cases, power supplies, and cooling systems, is hiring a fully remote Online Chat Representative. The company's products serve gamers, professionals, and everyday users, with a focus on reliable hardware for personal and professional computing.
This is a chat-only customer support role, with no phone work involved. The representative will handle inbound chat messages, provide accurate information about services, orders, and processes, and document customer interactions in internal systems. The role offers paid training, flexible day, evening, and weekend scheduling, and clear advancement paths into Senior Chat Representative, Quality Assurance Specialist, and Team Lead or Supervisor roles.
A strong fit for someone who prefers non-phone work, enjoys structured tasks, and has strong written communication skills.
What the Role Covers
- Responding to customer inquiries via live chat in a timely and professional manner
- Providing accurate information about services, orders, or processes
- Documenting conversations and updating customer records in internal systems
- Escalating complex issues to appropriate teams when necessary
- Maintaining confidentiality and following communication guidelines
- Performing light administrative and data entry tasks as needed
Qualifications
- High school diploma or equivalent
- Strong written communication skills with a clear, professional tone
- Basic computer proficiency (Microsoft Office or Google Workspace)
- Ability to navigate multiple tabs, tools, and systems
- Strong attention to detail and ability to follow instructions
- Reliable internet connection and personal computer
- Ability to work independently in a remote environment
Preferred Qualifications
- Previous customer service, chat support, or administrative experience
- Experience working remotely or in a digital support role
- Familiarity with CRM systems or chat platforms
Benefits
Healthcare benefits, paid time off, equipment provided for remote work, paid training, and additional company incentives.
To Apply
- Visit Mediabistro for full details and application instructions.
Salary : $40,000 - $60,000