Success Coach

Communications: We will be open and courageous in our communication with students and with one another. We will communicate decisions and the reasons for them. Excellence: We will strive for excellence in all that we do. We will actively plan for the future, seeking new and innovative ways to accomplish our mission. Inclusiveness: We will seek to appreciate and understand our students and each other, actively seeking different viewpoints. We will work to create a welcoming environment where our diverse community of students and employees learn, teach, and work together. Integrity: We will work with the highest level of integrity, taking responsibility for all of our actions. We will tell the truth and seek to be fair in our decision-making and actions. People: We will be honest, humble, respectful, and gracious to our students and to each other. We best serve our students, colleagues, and community when we work as a team.

Success Coaches empower students to thrive academically, personally, and professionally through proactive outreach, individualized coaching, and strategic intervention that promote persistence and completion. Success Coaches build self-efficacy, develop college success skills, connect students to resources and opportunities, and support students in navigating the college experience from entry through goal attainment. Success Coaches collaborate with students, faculty, and staff to address barriers early, provide timely intervention, and help students build habits that lead to long-term achievement and holistic well-being. This position receives general direction from the Associate Director of Success Coaching Services and exercises no supervision.

NOTE: This is a security sensitive position and an appropriate background investigation will be made on applicants being strongly considered for this position.

Knowledge of: 1. Student development theory, coaching frameworks, and strengths-based approaches; 2. Best practices for supporting underserved and at- risk student populations; 3. Institutional policies and procedures related to admissions, registration, financial aid, academic services, student conduct, and pertinent federal and state laws; 4. Campus and community resources supporting academic success and holistic well-being; Skills in: 5. Coaching & Relationship-Building: building trust, demonstrating empathy, supporting diverse perspectives, and maintaining collaborative, student-centered partnerships; 6. Active Listening: creating space for student narratives, empowering student voice, and engaging respectfully across cultures; 7. Equity-Minded Problem Solving: identifying systemic and individual barriers, applying interventions, and ensuring equitable access to opportunity; 8. Communication: conveying information clearly and assertively in writing and speech, and explaining complex concepts in accessible ways; 9. Organization: managing multiple priorities, timelines, and a dynamic caseload with consistency and attention to detail; 10. Case Management: documenting interactions accurately, tracking progress toward goals, and maintaining timely follow-up; 11. Workshop & Program Development: designing, marketing, delivering, and evaluating group learning experiences that build student skills; 12. Technology: using Microsoft applications, Adobe tools, and internal case management systems to support communication and documentation; Ability to: 13. Maintain professional boundaries while providing caring, culturally responsive support; 14. Adapt to individual student needs in diverse situations with sound judgment; 15. Maintain confidentiality and handle sensitive information with integrity; 16. Work flexible or non-traditional hours when needed for student programming and outreach; 17. Maintain a caring, solutions-focused mindset in a dynamic, fast-paced environment while managing a diverse caseload; 18. Contribute positively to a campus culture where every interaction communicates care, respect, and student-centered service.

Sedentary-Desk work; occasional field trips e.g. for college or program activities. Minimal Hazard/Exposure-Standard office setting. At least minimal environmental controls are in place to assure health and comfort.

Education: Bachelor’s degree from an accredited college or university

Experience: More than one year of work experience in education, student or social services, or closely related field

Education: Master’s Degree in higher education, student affairs administration, counseling or closely related field from an accredited college or university

Experience: More than one year of work experience in higher education, student services, academic support, counseling, or closely related field