What are the responsibilities and job description for the Automotive Service Advisor position at McGovern Automotive Group?
McGovern Chevrolet of Arlington, part of the McGovern Automotive Group - part of a growing automotive dealership group - is hiring an Experienced Service Advisor to join our exceptional team in Arlington, Massachusetts!
Service Advisor Responsibilities:
- Document customer’s vehicle concerns and reasons for bringing their vehicle in for service/repair
- Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts and labor pricing tools
- Verify vehicle warranty and service contract coverage and explain any relevant provisions and exclusions to customers
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtain proper authorization and approval signatures for all repairs; enter RO into service database
- Manage customer complaints or issues with professionalism
Service Advisor Qualifications:
- Maintains core knowledge of products and product updates
- Possesses excellent verbal and written communication skills
- Meets deadlines, prioritizes assignments, and multi-tasks under pressure
- Is self-motivated, organized, detail oriented, and success driven
- Is team-oriented with a desire to achieve both individual and collective goals
- Understands and complies with federal, state and local regulations
- Holds valid driver’s license
- Able to pass background and drug screenings
If you are interested in building a career at a family owned, innovative, and fast paced organization, please contact us.
McGovern Automotive Group is an Equal Opportunity Employer and is a drug-free workplace.
Job Type: Full-time
Pay: From $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $90,000