Alumni Relations & Volunteer Coordinator

Key Responsibilities and Duties:

Alumni

·     Partner with Associate Director to set goals, targets, and strategies for alumni engagement and fundraising.

·     Lead development and execution of the annual alumni engagement and stewardship plan.

·     Build and maintain strong alumni relationships.

·     Research best practices to enhance and grow alumni programs.

·     Contribute to alumni awareness and recognition strategy.

·  MManage communications and activities to engage, thank, and inform alumni.

·EEEnsure accurate alumni data in the CRM and maintain best practices.

·     Use CRM reporting to guide decisions on alumni outreach and stewardship.

·     Improve office efficiency through effective use of software and tools.

·     Provide excellent customer service: respond to alumni inquiries and share information with stakeholders.

·     Coordinate College events (e.g., reunions, donor recognition, All-Vehicle Show, networking) and identify opportunities for new or improved events.

·     Manage alumni webpage content and functionality for accuracy and engagement.

·     Track team projects, tasks, and deliverables.

·     Supervise student employees as needed.

·     Perform other duties as assigned.

Volunteers

Act as the primary contact for staff and faculty seeking to engage volunteers.

Develop and implement policies and best practices for volunteer services.

Ensure volunteers receive necessary training and understand College policies.

Expand the volunteer base through outreach to businesses, organizations, and individuals.

Maintain an accurate volunteer database and establish a consistent communication plan to welcome and steward volunteers.

Collaborate with campus stakeholders to promote volunteer programs and identify opportunities for greater impact.

Facilitate meaningful volunteer contributions to enhance the College environment.

Build strong relationships with volunteers to position them as valued partners, potential donors, and advocates for MassBay.