Managing Director

Join our team at Maximus Global Services!

Maximus Global Services (MGS) ultimate mission is to “Create exceptional experiences by empowering our people through innovation to build new strong partnerships”. MGS provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, Baltimore and Las Vegas. 

We are seeking an experienced and strategic Managing Director to lead our operations at Miami International Airport. The Managing Director is accountable for the strategic and operational leadership of all airport services at the assigned station. This role ensures the delivery of exceptional service standards, operational efficiency, and full compliance with all corporate clients, and regulatory requirements relating to safety, quality, and performance. The Managing Director is also responsible for driving business development initiatives, fostering client relationships, and identifying growth opportunities to enhance the station's commercial success and alignment with the organization’s long-term objectives.

Benefits:

• Paid Time Off (for FT positions)
• Paid Training
• 401(k) Retirement Plan
• Medical, dental, vision benefits
• Referral Bonus
• Incentive Rewards
• Career growth

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1. Direct the daily operation at the airport and leadership team. 
2. Responsible for delivering and/or implementing policies, systems, programs, processes, procedures and/or plans within the station.
3. Monitor and maintain staffing levels with the assistance of Human Resources Department.
4. Seek new business opportunities and promote company services.
5. Develop and approve schedules and changes.
6. Participates in daily, weekly, monthly, and annual planning process as appropriate.
7. Conducts weekly or biweekly meetings with leadership team.
8. Participates in any airport meetings, including CBP or any other department, where the company representation is needed. CBP or any other department.
9. Make sure all equipment is accounted for and in good conditions. Ensure a daily or weekly inventory.
10. Ensure the station meets financial targets through effective scheduling and time management. 
11. Maintain a favorable working relationship with employees and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
12. Effectively coach, counsel, and disciplined employees.
13. Work closely with Safety and Training department, to ensure the safety and security of the operation
14. Keeps the C-level fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. 
15. Communicates areas of accountability and performance expected of personnel assigned.
16. Inspire and motivate others to do well.

 Competencies

1. Leadership

1. Teamwork Orientation

1. Stress Management/Composure
2. Ethical Conduct
3. Good Communication
4. Customer/Client Focus

Supervisory Responsibility - This position supervises all operational staff at the airport, including supervisors.

Work Environment -This job operates in a professional airport and office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Physical Demands -This position is very active and requires standing, walking and seating. 

Position Type and Expected Hours of Work -This is a full-time position. Hours vary.

Travel - Some travel is expected for this position.

Required Education and Experience

1. Bachelor’s degree in business administration, Aviation Management, or a related field, or equivalent combination of education and experience.
2. Minimum of 2–3 years of experience in a customer service-oriented role.
3. Prior experience in the aviation or airline industry, particularly in handling services, is highly preferred.

Additional Eligibility Qualifications

1. Must successfully pass a comprehensive background check.
2. Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
3. Strong verbal and written communication skills in English; bilingual fluency in English and Spanish is a plus.
4. Proven ability to maintain positive and professional relationships with both employees and clients.
5. Solid understanding of management principles and best practices to ensure effective leadership and operational oversight.
6. Demonstrated critical thinking and decision-making skills, with the ability to assess situations quickly and respond appropriately.

Security Clearance (if applicable)

Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.