SUPERVISOR-TRAINER

Join our win team at Maximus Global Services!

Maximus Global Services (MGS) purpose is “Make people smile through service”. MGS provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, Baltimore, and Las Vegas. 

Maximus Global Services is a dynamic and growing organization committed to fostering a positive and inclusive workplace. We are looking for a Supervisor/Trainer to join our winning team at Atlanta International Airport. 

Benefits:

• Paid Time Off (for FT positions)
• Paid Training
• 401(k) Retirement Plan
• Medical, dental, vision benefits
• Referral Bonus
• Recognition and Rewards Program
• Career growth

The position of Supervisor/Trainer will be a combined role to support the operations team, providing supervising the areas, operation and training new hires and current employees as needed. Responsible for overseeing and ensuring day-to-day operations. The Supervisor’s duties and responsibilities are to ensure their Leads and Team are prepared for their operations with the equipment and tablets. Key components of this position are constant communication, continuous proactivity and employee management. To oversee all training programs in the station, ensuring compliance with safety regulations, operational excellence, and exceptional customer service. Collaborate with cross-functional teams to assess training needs and implement training solutions.

 Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Plans and prepares the operation at least one day prior. Adjustments should be made with sufficient time. Including, wheelchair count, flight status, personnel needed for all services.
2. Deliver plans and assignments to the team prior to start of operations
3. Prepares and/or make sure the operation daily report is complete by the end of the day.
4. Ensure all employees follow security procedures for each entity, such as TSA, CBP and any other airport were Maximus Global Services operates.
5. Update Leads/Coordinators and personnel on any irregularities/changes to operations
6. Address any issues with personnel, operations, and clients
7. Weekly control and inventory reports of equipment including wheelchairs.
8. Ensure personnel training is current. 
9. Communicate to management any irregularities and/or operational requests. 
10. Schedule and coordinate training sessions for airport personnel including security, passenger services, baggage handling, wheelchair, janitorial and administrative staff.
11. Observe operational activities to identify training gaps and suggest continuous improvement opportunities.
12. Support and coach employees during initial on-the-job training phases.
13. Maintain accurate training records and ensure documentation meets regulatory requirements.
14. Conduct audits and assessments to evaluate training effectiveness and employee performance.
15. Foster a culture of safety, compliance, and continuous improvement.
16. Provide leadership, coaching, and development for station staff.

 Competencies

1. Stress Management/Composure
2. Ethical Conduct
3. Good Communication
4. Customer Service
5. Leadership

Work Environment

This job operates in a professional airport environment. The use of a company vehicle is required. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Physical Demands

This position is very active and requires standing, walking, seating and driving. The employee occasionally lift and/or move up to 70 pounds. 

Position Type and Expected Hours of Work

This is a full-time position. Typical days and hours of work varied. Shifts could change at any time.

Required Education and Experience

1. High school diploma or GED.
2. 2-3 years’ experience in customer service, supervisor and training role at airport or similar entities. 

 Additional Eligibility Qualifications

1. Computer literacy in MS Office packages such as Word, Excel and Outlook.
2. Must be able to read, write and speak English.
3. Maintain a relationship with both employees and clients
4. Supervisors must have a good working knowledge of management practices and principles so they can efficiently perform his job. 
5. The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.

Security Clearance (if applicable)

Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.