Field Service Specialist

Are you a mechanically-inclined individual who enjoys hands-on work? As an Equipment Service Technician, you'll leverage your skills in troubleshooting and repair to maintain critical equipment, primarily within hospital settings. This role offers a blend of independent work and team support, allowing you to manage your schedule while contributing to customer satisfaction.

• Perform diagnostics, repairs, and preventative maintenance on a variety of equipment, systems, and components.
• Independently manage your schedule to meet customer and business needs, including PM performance, service calls, and equipment installations.
• Collaborate with cross-functional teams (Technical Support, Engineering) to resolve complex issues, utilizing technology platforms to document troubleshooting and ensure regulatory compliance.
• Provide customers with clear information, pricing, and repair options, fostering strong relationships to enhance customer experience and identify potential revenue opportunities.
• Offer support across various locations within your assigned territory, adapting to diverse service agreements and customer requirements.
• Maintain accurate records of all service and maintenance activities.

Required Skills

• High School Diploma or GED with 4 years of relevant work experience, including 2 years in a mechanical/technical role.
• Valid driver’s license and ability to meet background and physical assessment requirements for vendor credentialing.
• Demonstrated experience in customer and team engagement.
• Proficiency in written and verbal communication.
• Basic computer skills (MS Windows/email, mobile apps, data entry).
• Ability to adapt to flexible schedules, including potential overnights and early/late hours.

Preferred Skills

• Associate’s degree or related certifications in a technical/mechanical field.
• Experience with HVAC, mechanics, maintenance, refrigeration, boilers, chillers, or similar equipment.
• Familiarity with electronic documentation systems.