Field Furniture Restoration Specialist

As a Field Furniture Restoration Specialist, you will serve as a primary point of contact for resolving product quality concerns, ensuring that every piece of furniture meets our high standards for aesthetics and functionality. You will utilize your technical expertise in wood refinishing and upholstery to restore items to their original condition, directly impacting customer satisfaction and brand loyalty.

• Execute high-quality repairs on wood, manufactured materials, fabric, and leather upholstery to restore items to like-new condition.
• Provide exceptional on-site service by interacting professionally with customers and addressing their product concerns with empathy.
• Operate power tools and hand tools safely and efficiently to perform precise structural and cosmetic repairs.
• Manage daily service routes to ensure timely arrivals and effective communication regarding repair status.
• Maintain an organized service vehicle, ensuring all necessary repair supplies and materials are stocked and ready for use.
• Conduct thorough bench testing and quality evaluations to validate the integrity of completed repairs.
• Document service activities and repair outcomes accurately within internal tracking systems.
• Collaborate with warehouse teams to assist with shop-level repairs when required.

Required Skills

• High school diploma or equivalent.
• Minimum of 1 year of hands-on experience in furniture repair, including wood refinishing and upholstery.
• Valid driver’s license with a clean motor vehicle record.
• Ability to perform physical tasks including lifting up to 50 lbs, bending, and kneeling.
• Proficiency in reading, writing, and communicating in English.

Preferred Skills

• Experience with color matching and advanced leather repair techniques.
• Strong problem-solving skills and the ability to work independently in a field environment.
• Aptitude for learning new software and digital documentation tools.
• Previous experience in a customer-facing service role.