EDM Systems Field Service Engineer

As a Field Service Engineer specializing in EDM systems, you will serve as a critical technical resource for our clients, ensuring the peak performance of high-precision manufacturing equipment. By leveraging your expertise in electrical and mechanical diagnostics, you will resolve complex system failures, minimize downtime, and drive customer satisfaction through expert on-site support and remote troubleshooting.

• Execute on-site repairs and preventative maintenance on complex EDM machinery to ensure operational excellence.
• Diagnose and resolve intricate electrical and mechanical malfunctions, utilizing advanced troubleshooting methodologies.
• Interpret complex schematics and technical diagrams to perform component-level repairs and system modifications.
• Provide high-level technical guidance to customers via phone and email to facilitate rapid issue resolution.
• Maintain detailed service records and documentation to track equipment history and improve future maintenance outcomes.
• Collaborate with cross-functional teams to share technical insights and contribute to continuous product improvement.

Required Skills

• Associate degree in Electronics, Mechatronics, or a related technical field, or equivalent hands-on experience.
• Proficiency in using precision measurement tools such as micrometers, dial indicators, and calipers.
• Strong command of electrical measurement equipment, including voltmeters and oscilloscopes.
• Demonstrated ability to read and analyze complex electrical and mechanical schematics.
• Valid driver’s license and the ability to travel extensively to client sites.

Preferred Skills

• Prior experience with CNC programming, including G-code and M-code familiarity.
• Background in maintaining hydraulic and pneumatic systems within industrial environments.
• Experience with spindle maintenance and high-voltage electrical systems.
• Strong interpersonal skills with a focus on delivering exceptional customer service.