What are the responsibilities and job description for the Customer Service Representative position at Marketing Consultancy Lab?
Job Title Customer Service Representative
Location:Atlanta, GA
Job Type: Full-time
Note On-campus work in Atlanta, GA
About Us: We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the primary point of contact for our valued customers, providing exceptional service and support to ensure their satisfaction and loyalty. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to handle a variety of customer inquiries and issues efficiently.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints effectively and efficiently.
- Process orders, forms, applications, and requests accurately.
- Maintain thorough knowledge of company products and services to provide accurate information.
- Document customer interactions and transactions in the database system.
- Collaborate with other departments to address customer needs and improve service delivery.
Requirements:
- High school diploma or equivalent; bachelor’s degree preferred.
- Proven experience in customer service or related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and conflict resolution skills.
- Ability to multitask, prioritize, and manage time effectively.
- Familiarity with customer service software and CRM tools.