What are the responsibilities and job description for the Customer Care Advisor position at Market Performance Group?
CUSTOMER CARE ADVISOR
ABOUT MPG
Market Performance Group (MPG) is a leading end-to-end, strategy & services omnichannel commerce agency focused on creating the best PATH FORWARD — from market strategy to in-market reality — for today’s fastest-growing consumer packaged goods (CPG) manufacturers. Over the years, we’ve built a strong reputation as a trusted partner and valuable resource to a broad range of companies, from Fortune 500 to Private Equity, in categories that include health & wellness, food & beverage, home and hardlines. We revel in the opportunity to guide our clients on their path forward, building and activating strategies that ensure success. Everything we do is driven by our unrelenting commitment to leverage our deep operational experience, unparalleled omnichannel expertise, and industry relationships to drive performance in today’s dynamic omnichannel marketplace.
At MPG, we value our people and their contributions; they are critical to building the MPG Brand. Our leadership team has significant experience driving topline revenue and bottom-line profit, having held senior operating roles at leading CPG manufacturers and retailers. Our highly regarded, seasoned team of 400 strategy and commercialization professionals brings strong operational experience and a collaborative approach. All team members are singularly focused on providing clients with pragmatic, real-world market approaches, built on the strong consumer, category and marketplace insights needed to create sustainable, profitable brand growth.
Position Overview
The Customer Care Advisor will support MPG’s E.A. Langenfeld division within the Customer Care team. This full-time, non-exempt role (40 hours per week) is responsible for providing exceptional service and administrative support to Strategic Account Managers, Corporate Sales, Clients, Dealers, and Retailers. The ideal candidate is organized, proactive, and thrives in a customer-facing environment where responsiveness and accuracy are essential.
This role manages inbound and outbound calls, processes orders and quotes, logs customer interactions, and supports special projects and trade show activities. A strong customer-service mindset and ability to work efficiently in a fast-paced environment are key to success.
Key Responsibilities
- Serve as the primary contact for inbound and outbound calls for client dealers and retailers
- Build strong working knowledge of client/customer terms, conditions, and internal processes
- Respond promptly to Strategic Account Managers, Corporate Sales, Clients, and Customers
- Log calls, emails, and customer notes in Salesforce
- Enter orders and submit quotes accurately and in a timely manner
- Complete special projects as assigned by the Manager
- Attend sales meetings, corporate meetings, and customer meetings as required
- Participate in Co-Op Trade Shows as assigned
- Maintain a high level of professionalism and customer service in all interactions
Required Experience and Education
- Bachelor’s degree (B.A.) required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask, prioritize, and work efficiently under pressure
- Proficiency in Microsoft Word, Excel, and PDF documents
- Experience with Salesforce preferred
- Ability to lift/move 25–50 lbs as needed
- Occasional overtime required during show season
- Ability to travel: 0% (except for trade shows as assigned)
Why You'll Succeed:
You are a proactive, thoughtful communicator who takes pride in delivering outstanding service. You enjoy supporting both internal teams and external customers, and you bring strong organizational skills, attention to detail, and a solution-oriented mindset to every situation. Your ability to stay composed under pressure and manage competing priorities makes you an invaluable member of the Langenfeld Customer Care team.
Benefits
MPG offers a generous package of health benefits, including medical, dental, vision, STD/LTD, paid maternity/paternity leave and life insurance. Our compensation program provides market industry base salary, bonuses, and 401K. In addition to paid holidays, we reward an employee’s extra efforts through unlimited paid time off.
Diversity and Inclusion
MPG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to ensuring that Diversity, Equity, Inclusion, and Belonging (DEI&B) are at the foundation of our culture. Through DEI&B, we embrace the beauty in all of the unique qualities of our employees, communities and clients. MPG’s DEI&B efforts empower us to collectively reach our full potential. by fueling innovation, connection, and growth. We recognize the value of having a diverse and engaged team. We are an organization driven by PEOPLE. Our commitment to diversity, equity, inclusion, and belonging was born from our core values. We believe that by leveraging the unique perspectives and experiences of our employees, MPG can unlock more comprehensive, innovative, and long-standing results for both our client and retailer partners. As our journey continues to evolve, we have made intentional commitments to further champion DEI&B. The foundation of our pledge starts with our promise to each other, our clients, and the community.
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