What are the responsibilities and job description for the Entry Level Customer Service Representative position at Mark Rink?
Department: Mark Rink
Location: Detroit, MI
Compensation: $17.00 - $22.00 / hour
Job Title: Entry Level Customer Service Representative
Location: Detroit, MI
Job Type: Full-time
Job Summary: We are seeking a dedicated and enthusiastic Entry Level Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our company. You will engage with customers through various channels, including phone, email, and chat, to assist them with inquiries, resolve issues, and provide information about our products and services.
Key Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Provide accurate information regarding products and services
- Assist customers with order placement and tracking
- Resolve customer complaints with empathy and professionalism
- Document customer interactions in the CRM system
- Work closely with team members to share insights and solutions
- High school diploma or equivalent, college experience preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Basic computer proficiency, including MS Office and CRM software
- Demonstrated ability to work effectively in a team
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement
Salary : $17 - $22
