What are the responsibilities and job description for the Customer Service Representative position at Mark Rink?
Department: Mark Rink
Location: Raleigh, NC
Compensation: $17.00 - $22.00 / hour
Customer Service Representative
Location: Raleigh, NC
Job Type: Full-time
Job Overview:We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this pivotal role, you will be the first point of contact for our customers, delivering exceptional service and support. Your primary responsibility will be to assist customers with their inquiries, resolve issues, and provide information about our products and services.
Key Responsibilities
- Handle incoming customer inquiries via phone, email, and chat in a professional and courteous manner
- Resolve customer complaints and issues promptly and effectively
- Provide detailed information about products and services to customers
- Maintain accurate records of customer interactions and transactions
- Follow up on customer interactions to ensure satisfaction and provide additional support as needed
- Collaborate with other departments to resolve complex issues and provide feedback to enhance customer experience
- High school diploma or equivalent required; associate or bachelor's degree preferred
- Proven experience in customer service or a related field
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment while maintaining a positive attitude
- Familiarity with customer service software and CRM systems is a plus
- Opportunities for professional growth and career advancement.
- Comprehensive training to support your role and skill development.
- Collaborative and inclusive work environment.
- Paid time off, including holidays and vacation days.
Salary : $17 - $22
