What are the responsibilities and job description for the Body Shop Manager position at Mark Porter Auto Group?
The Body Shop Manager is responsible for the overall performance, profitability, and customer satisfaction of the collision repair department. This role oversees daily operations, staff productivity, insurance relationships, cycle time, and quality control to ensure all repairs meet OEM and dealership standards.
Benefits
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Retirement Plan
Responsibilities
Operational Leadership
Manage day-to-day body shop operations, including scheduling, workflow, and repair timelines
Ensure efficient repair planning and blueprinting processes
Monitor and reduce cycle time while maintaining quality standards
Oversee parts ordering, returns, and coordination with the parts department
Financial Performance
Drive departmental profitability through labor sales, parts gross, and cost control
Monitor KPIs such as gross profit %, touch time, severity, and supplement rates
Manage budgets, expenses, and vendor relationships
Team Management
Lead, train, and develop body technicians, painters, and estimators
Maintain technician productivity and efficiency targets (120% where applicable)
Conduct regular performance reviews and enforce accountability standards
Recruit and retain high-performing team members
Customer Experience
Ensure consistent communication with customers throughout the repair process
Resolve customer concerns quickly and professionally
Maintain CSI scores at or above dealership expectations
Insurance & DRP Relations
Build and maintain strong relationships with insurance partners
Ensure estimates and supplements are accurate, timely, and well-documented
Maintain compliance with DRP program requirements
Quality Control & Compliance
Enforce OEM repair procedures and safety standards
Conduct final inspections on completed repairs
Ensure compliance with environmental and safety regulations (OSHA, EPA, etc.)
Key Performance Indicators (KPIs)
Cycle Time
Gross Profit % (Labor & Parts)
Technician Productivity & Efficiency
Customer Satisfaction Index (CSI)
Supplement Frequency & Accuracy
Work in Process (WIP) Levels
Requirements
3 years of body shop or collision center management experience
Strong understanding of estimating systems (CCC, Mitchell, or Audatex)
Proven track record of driving profitability and operational efficiency
Excellent leadership, communication, and organizational skills
Familiarity with OEM repair standards and insurance processes
Preferred Attributes
Dealership experience (GM preferred)
I-CAR or ASE certifications
Strong problem-solving and decision-making ability
High level of accountability and attention to detail