What are the responsibilities and job description for the Service Manager position at Mark Porter Auto Group?
Are you ready to lead a team of dedicated automotive professionals and drive the success of a thriving service department? Mark Porter Auto Group in beautiful Ashland, Kentucky, is looking for a dynamic and experienced Service Manager to join our family. We're not just a dealership; we're a community-focused group committed to providing exceptional vehicle care and building lasting relationships with our customers. As our Service Manager, you'll be at the heart of our operations, leading our talented technicians and service advisors. You'll have the opportunity to shape the customer experience, implement innovative service strategies, and foster a culture of excellence and continuous improvement. If you have a passion for cars, a knack for leadership, and a desire to make a real impact, we invite you to explore this exciting opportunity with us. Come be a part of a team that values your expertise and supports your growth!
Benefits
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Retirement Plan
Responsibilities
Oversee all daily operations of the service department, ensuring efficiency and high-quality work.
Lead, mentor, and develop the service team, fostering a positive and productive work environment.
Manage customer relations, ensuring a consistently excellent service experience from drop-off to pick-up.
Develop and implement strategies to increase service revenue and customer retention.
Maintain accurate records of all service activities, including warranties, repairs, and customer information.
Ensure compliance with all company policies, safety standards, and manufacturer guidelines.
Control inventory of parts and supplies, managing orders and minimizing waste.
Requirements
Proven track record of leading and motivating service teams.
Strong understanding of automotive repair processes and diagnostics.
Excellent customer service and communication skills.
Proficiency with dealership management systems (DMS) and relevant software.
Valid driver's license.