SAP Manager

SAP Manager must have a proven hands-on experience in SAP WM/LE/MM/SD modules.

Reporting to the Senior Director of Information Technology, the SAP Manager will provide leadership and direction to 4 SAP team members. Manage all IT application-based projects (SAP and auxiliary applications and systems) throughout their lifecycle. Manage a team in the Information Technology Department which includes the overall direction, coordination, and evaluation of the team. Provide leadership to the application development and support team by building team skills and motivating team members to meet project goals, responsibilities and project milestones. Ensure adherence to project management methodology practices, perform Project Management reviews, and reinforce the enterprise knowledge management. Recommend, define, implement, and support applications that are aligned with business and IT strategies. Coordinate with other IT members and Sr. IT Director to review project proposals, determine goals, timeframe, funding limitations, procedures for accomplishing projects, staffing requirements, and resource allocation. Direct projects involving multiple internal and external stakeholders and matrix partners. Accountable for defining, planning, orchestrating, and delivering given strategic initiatives. Define and track project charters, integrated project plans, resource plans, risk plans, and budgets. Prepare and present clear and well-defined project status reports and issue logs to key project stakeholders and management team members.

Essential Functions:

SAP Team Leadership

• Responsibilities include leading, developing and supporting the SAP Functional team resulting in optimal customer service.
• Appropriately build internal credibility with Information Technology team, stakeholders from internal customers and company leadership.
• Success measurements include customer satisfaction, quality, efficiency, team member satisfaction.
• Effectively lead resources that are direct reports plus individuals who do not have direct reporting relationships either inside or outside IT. When necessary, work with their supervisors to address any issues including availability and performance.
• Effectively support and develop team members.
• Manage relations with critical IT vendors, including Application Managed Services provider or other Integration Partners
• Ensure SAP team's mission is aligned with overall IT mission.
• Making sure that Team follows Best Practices in documenting current configuration and maintaining proper level of documentation for all changes including specifications and testing documentation.
• Ensure SAP team is providing application maintenance and support by means of timely response to user issues and requests via different channels, maintaining and processing all resolution details in the Help Desk system.
• Keep open and transparent communication with SAP Team and IT Leadership.

Project Management and Leadership

• Participating in strategic business initiatives to deliver new SAP system functionality.
• Position holder will be expected to successfully implement a wide array of projects including new business integrations, functional enhancements, and system upgrades.
• Working cohesively with Business Process Owners to ensure business process design and supporting SAP configuration and developments are in line with the business needs.
• Exploring, understanding and implementing new SAP modules and functionalities.
• Understands common and popular project implementation methodologies including traditional "waterfall" approaches such as System Development Life Cycle (SDLC), ASAP, plus more recent approaches - specifically Agile.
• Applicant is expected to be effective at processing general direction / suggestions and applying that to a given situation. Essentially the expectation is that they can deal with ambiguity and not deflect accountability.
• Ensuring stability and continuity in IT operations.

Administration

• Requires capability to handle budgeting, forecasting, capital vs. operational expense funding and vendor management.
• Requires effective oral and written communication skills and ability to interact with all levels of internal customers.
• Expected to be a self-motivated team player with the ability to work with others as well as independently with minimal supervision.
• Detail-oriented problem-solver while also able to see the big picture.
• Expected to understand company specific business process and how that translates into IT service and "get it right" so the customer is pleased with the results whatever turn that may take.

Skills and Qualifications

• Bachelor’s degree or higher in Computer Science or related field.
• Must be legally authorized to work in US for any employer without VISA sponsorship (US citizen or Green Card holder).
• Proved People and Project management skills and relevant experience.
• Minimum 8 years functional SAP experience, including hands-on SAP configuration.
• Experience with requirements gathering, solution design, development and deployment.
• Expertise in SAP WM/LE/MM modules is a must.
• Extensive knowledge of SAP Logistics Execution functionality including inbound and outbound processes and internal warehouse processes.
• Good knowledge of RF-guns operations and warehouse sorting equipment.
• Knowledgeable in the integration points between SAP WM, SD, MM, and FI.
• AFS experience is highly desirable.
• Experience with EDI is desirable.
• Experience with Vertex Indirect Tax software is desirable.
• Experience in business process design concepts and principles.
• Ability to produce clearly written, well-organized documentation.
• Strong communication, problem solving and interpersonal skills. Ability to present design proposals, execute training sessions and conduct meetings.
• Feel comfortable with being part of a global organization, understanding the local needs/requirements need to be aligned with the global IT strategy.