What are the responsibilities and job description for the Meade Lexus of Southfield - Service BDC position at MAP Automotive Group?
At MAP Automotive, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at MAP Automotive is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.
This position involves high inbound and outbound call, text, and email volume. The goal of the Business Development Representative is to provide our guests with a great experience by providing them information and working with them to find the best time to make their appointment for their service. BDC agent is also responsible for lead generation and follow up activities to support the company’s service goals, while also meeting individual specified monthly targets and goals.
Job Details:
Compensation: Hourly pay with monthly performance based commissions
What We Offer
· Medical, Dental, Vision and Disability
· 401K Plan
· Paid time off and vacation
· Paid Training
· Employee vehicle purchase plans
· Career Advancement Opportunities
Responsibilities
· Answering incoming phone calls and online enquiries.
· Setting service appointments for customers through inbound and outbound communications
· Logging customer details and comments in our system.
· Following up with any "no show" customers.
· Maintaining thorough, up-to-date knowledge of our products.
· Adhering to all company policies and procedures.
· Maintaining contact with customers to ensure they are happy with our service.
· Ensuring potential customers are aware of any promotions.
· Forwarding customers concerns to the correct department manager and following-up
· Assisting with various other tasks at the dealership.
Qualifications
· Automotive and/or call center experience is preferred but not required.
· Good written and verbal communication skills.
· Highly organized, with an ability to learn quickly.
· Proficient with Microsoft Office software and the internet.
· Professional and personable demeanor.
Experience:
Customer service: 2 years (Preferred)
BDC: 1 year (Preferred)
Automotive Dealership: 1 year (Preferred)
Xtime and or CDK Experience: (Preferred)