Internet Sales Manager - Lexus of Lexington

Lexus of Lexington is seeking a versatile, results-driven Internet Sales Manager to lead our team across both digital and showroom sales channels. This hybrid leadership role combines real-time lead accountability, CRM execution, and deal desking expertise with a hands-on presence on the sales floor.

As the #1 volume Lexus store in the Central Area and overall Luxury Vehicle Market Leader, Lexus of Lexington sets the standard for performance, professionalism, and guest satisfaction. Our team thrives in a fast-paced, high-achieving environment where success is recognized and growth is encouraged. We have a rare and unique opportunity open to join our management team, which will primarily be focused on helping grow and develop our internet & phone process to help Lexus of Lexington continue deliver a Luxury car buying experience.

You’ll manage internet and phone leads with urgency and precision, support your team through every phase of the sales process, and hold a high standard for follow-up, execution, and guest experience. This role is ideal for a leader who thrives on accountability, momentum, and measurable impact.

 Key Responsibilities

• Lead Management: Oversee all inbound internet and phone leads. Ensure timely, professional engagement that consistently converts into sold units - not just appointments.
• Desking & Deal Support: Actively desk deals for both new and pre-owned inventory. Collaborate with sales consultants and F&I to drive profitability while maintaining a seamless guest experience.
• CRM Accountability: Monitor daily CRM activity to confirm that every lead receives timely, value-driven follow-up across all communication channels. Responses should build trust, add clarity, and move the guest meaningfully closer to a decision.
• Floor Leadership: Maintain a strong presence during peak showroom hours. Assist with TOs, coach in the moment, and reinforce best practices at the point of execution.
• Team Development: Coach and develop your sales team across digital and in-person channels. Create a culture of consistency, discipline, and customer-first execution.

What Success Looks Like

• Lead-to-Sale Performance: You drive high conversion - not just from lead to appointment, but appointment to close.
• Desking Efficiency: You are directly involved in deal structure, helping the team move deals forward with clarity and confidence while protecting gross and enhancing guest satisfaction.
• CRM Execution: Your team hits 100% follow-up compliance. Every interaction reflects Lexus standards and adds meaningful value to the guest’s journey.
• Team Growth: Under your leadership, consultants improve in volume, close rate, and CSI. You help good salespeople become great.

Qualifications

• Demonstrated success in automotive sales leadership, with experience managing digital leads, showroom activity, and sales performance (luxury brand background a plus).
• Skilled in CRM-driven sales processes, with a hands-on approach to coaching high-quality communication and follow-up.
• Strong desking capability across new and pre-owned inventory, with a proven ability to structure trades, financing, and leases - while navigating objections and solving challenges to move deals forward with confidence.
• Leads by example - especially during evenings, weekends, and peak traffic moments.
• Committed to delivering a premium guest experience and fostering a high-accountability, high-performance team culture.

At MAP Automotive, we strive to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at MAP Automotive is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical, Dental, Vision and Disability
• 401K Plan
• Paid time off and vacation
• Paid Training
• Employee vehicle purchase plans
• Saturday Lunches