Help Desk Technician

Responsibilities

·       Provide first-line technical support for desktops, laptops, mobile devices, and peripherals

·       Respond to and resolve help desk tickets in a timely and professional manner

·       Set up and configure new user accounts, hardware, and software

·       Install, upgrade, and troubleshoot Windows and Mac operating systems

·       Support Microsoft 365 applications (Outlook, Teams, OneDrive, etc.)

·       Assist with basic network troubleshooting (connectivity, printers, Wi-Fi issues)

·       Maintain accurate documentation of issues, resolutions, and system configurations

·       Support onboarding and offboarding of employees (equipment setup, access provisioning)

·        Escalate more complex issues to senior IT staff or vendors as needed

·       Assist with inventory tracking and asset management of IT equipment

·       Provide on-site support in office and manufacturing environments, including cleanroom areas as needed

Required Education and Experience

  Education

·       Associate’s or Bachelor’s degree in Information Technology or related field preferred

·       Equivalent combination of education, certifications, and relevant experience will be considered

Experience

·       1–5 years of IT support, help desk, or desktop support experience

·       Experience supporting end users in a professional environment preferred

Skills/Knowledge/Abilities:

·       Basic knowledge of Windows and Mac operating systems

·       Familiarity with Microsoft 365 and user account management

·       Understanding of basic networking concepts (IP, DNS, Wi-Fi)

·        Strong troubleshooting and problem-solving skills

·        Excellent communication and customer service skills

·        Ability to manage multiple tasks and prioritize effectively

·        Ability to work independently and as part of a team