Credit Collections Specialist

Job Overview

The Credit Collections Specialist plays a critical role in managing and recovering outstanding debts to maintain the financial health of the organization. This position involves proactively contacting customers to collect overdue payments while maintaining positive customer relationships and ensuring compliance with company policies and relevant regulations. The specialist will analyze customer accounts to identify delinquent payments, negotiate payment plans, and resolve disputes efficiently. Success in this role directly impacts cash flow and reduces financial risk by minimizing bad debt. The Credit Collections Specialist collaborates closely with internal teams in the organization

Key Responsibilities 

• Monitor and review customer accounts to identify overdue payments and initiate collection activities promptly.
• Contact customers via phone, email, or written correspondence to request payment and negotiate repayment plans when necessary.
• Maintain accurate records of collection efforts, customer interactions, and payment agreements in the company’s database.
• Investigate and resolve billing disputes or discrepancies in collaboration with internal departments to facilitate timely payment.
• Prepare regular reports on collection status, outstanding balances, and recovery rates for management review
• Maintain customer account balances within appropriate credit risk levels, while enabling the timely flow of orders. 
• Review weekly aging and make collection calls as necessary.  
• Research customer deductions and coordinate with respective departments for resolution. 
• Coordinate with the claims department when necessary for information on open claims. 
• Prepare joint check and bond agreements when necessary to secure payment. 
• Create documents to place an account for collection with a 3rd party agency when necessary. 
• Review order queue to determine if they can be released for shipment based on customer account status. i.e. credit limit, past due balances
• Conduct credit investigations for new customers to determine credit worthiness by utilizing trade references.  
• Communicate credit terms and limits to the customer. 
• Conduct a credit review of existing customers when required

Qualifications

• High school diploma or equivalent, associate or bachelor’s degree in finance, business, or related field preferred.
• Proven experience in business credit collections
• High attention to detail and accuracy.
• Proficient in Microsoft Office Suite
• Effective communication and organizational skills.
• Excellent analytical, organizational, and multitasking abilities.
• Experience working in a fast-paced, target-driven environment

Work Environment:

• Full-time, on-site position.
• Collaborative, fast-paced, and results-driven environment.