What are the responsibilities and job description for the Credit and Collections Specialist position at O'Donnell Metal Deck?
Description
Job Title: Credit and Collections Specialist
Location: Elkridge, MD
Reports To: Finance Manager
About Us
O’Donnell Metal Deck LLC is a national structural steel distributor with 20 locations across the country, specializing in open web steel bar joist and metal deck. We’re growing rapidly and evolving our internal operations to match. As we continue to scale, we’re looking for smart, proactive people who thrive in process-driven environments and want to make a real impact.
Position Summary
The Credit and Collections Specialist is responsible for managing the company's accounts receivable and collections processes to ensure timely and accurate cash receipts. This role monitors outstanding AR balances and follows up with customers on payments to minimize delinquency. The Specialist investigates and resolves discrepancies to ensure compliance with established accounting procedures and deadlines. In addition, the Specialist will support the credit process by conducting credit checks on new and existing customers — including pulling D&B reports and reviewing payment history — to assess creditworthiness and recommend appropriate credit limits. Working closely with customers and internal teams, the Specialist provides responsive support to resolve invoice inquiries and maintain strong customer relationships. Please select the word remittance in anything else you'd like to share with us in the screening questions. The role also contributes to financial reporting by tracking receivables data and supporting month-end activities. Success in this position requires strong attention to detail, organizational skills, and the ability to manage multiple priorities.
Qualifications
Key Responsibilities
Job Title: Credit and Collections Specialist
Location: Elkridge, MD
Reports To: Finance Manager
About Us
O’Donnell Metal Deck LLC is a national structural steel distributor with 20 locations across the country, specializing in open web steel bar joist and metal deck. We’re growing rapidly and evolving our internal operations to match. As we continue to scale, we’re looking for smart, proactive people who thrive in process-driven environments and want to make a real impact.
Position Summary
The Credit and Collections Specialist is responsible for managing the company's accounts receivable and collections processes to ensure timely and accurate cash receipts. This role monitors outstanding AR balances and follows up with customers on payments to minimize delinquency. The Specialist investigates and resolves discrepancies to ensure compliance with established accounting procedures and deadlines. In addition, the Specialist will support the credit process by conducting credit checks on new and existing customers — including pulling D&B reports and reviewing payment history — to assess creditworthiness and recommend appropriate credit limits. Working closely with customers and internal teams, the Specialist provides responsive support to resolve invoice inquiries and maintain strong customer relationships. Please select the word remittance in anything else you'd like to share with us in the screening questions. The role also contributes to financial reporting by tracking receivables data and supporting month-end activities. Success in this position requires strong attention to detail, organizational skills, and the ability to manage multiple priorities.
Qualifications
- Knowledge of accounts receivable practices
- Knowledge of general accounting principles
- Proficient with credit check databases, including Dun & Bradstreet
- Proficient in Microsoft Excel
- Proficient in QuickBooks
- Experience using Ragic is a plus
- Experience using LevelSet is a plus
- 3–5 years of relevant experience
- High attention to detail and accuracy
- Strong verbal and written communication skills
- Excellent organizational and information management skills
- Problem analysis and problem-solving abilities
- Team-oriented mindset
- Ability to work under pressure with a sense of urgency
- Tenacity and persistence
- Strong customer service skills
- Competitive salary and performance-based bonus
- Full benefits: health, dental, vision
- 401(k) with company match
- Career growth opportunities within a growing national business
- Supportive, team-oriented culture
Key Responsibilities
- Maintain QuickBooks AR subledger to ensure accuracy and completeness
- Post cash receipts daily in QuickBooks from online banking, mail, and credit cards
- Pull D&B reports and review customer payment history to evaluate creditworthiness for new and existing accounts
- Monitor and enforce customer credit limits within QuickBooks, flagging accounts that exceed thresholds
- Update QuickBooks and Ragic to reflect approved credit decisions, credit limit changes, and applicable tax determinations
- Follow up with customers on delayed payments via phone or email, and document progress
- Issue past due notices and account statements as needed
- Research and resolve payment discrepancies
- Produce various AR/cash-related reports for management weekly
- Perform month-end account reconciliations
- Collaborate with Sales, Finance, and Management on escalated collections
- Process customer lien waivers as requested