What are the responsibilities and job description for the Credit and Collections Specialist position at WillScot?
At WillScot, our team of nearly 5000 people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. Learn more about WillScot and who we are, here.
As North America’s leading provider of complete temporary space solutions, we have helped customers across 260 locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.
About The Job
The Credit & Collections Specialist plays a key role in supporting the company’s working capital objectives by driving timely payment resolutions through proactive customer engagement and cross-functional collaboration. This role ensures positive customer experience while managing a portfolio of commercial accounts to reduce risk, improve cash flow, and strengthen long-term customer relationships.
What You'll Be Doing
Customer Account Management
Serve as the primary point of contact for a defined portfolio of commercial accounts, managing the full receivables lifecycle. Build and maintain strong customer relationships to ensure timely payments, understand account behaviors, and proactively address potential obstacles to resolution.
Issue Resolution & Cross-Functional Collaboration
Partner with Sales, Billing, Operations, and Credit to resolve complex issues including invoice disputes, contract misalignments, purchase order discrepancies, and tax-related questions. Escalate unresolved issues to leadership or Legal with clear documentation and thoughtful recommendations.
Risk Monitoring & Analysis
Monitor aging reports and customer payment trends to identify delinquencies or high-risk accounts. Investigate unapplied payments, short-pays, and other anomalies, and take corrective actions to mitigate financial risk.
System Documentation & Case Management
Maintain accurate, timely, and complete documentation of all customer interactions, payment commitments, and resolution outcomes within SAP and Salesforce to ensure transparency and traceability.
Performance Support & Process Improvement
Contribute to department-wide goals and initiatives by participating in collections campaigns, supporting KPI achievement, and identifying opportunities for process improvement through root cause analysis and feedback loops.
Education And Qualifications
Additional Duties and Functions as assigned
Required Skills And Abilities
Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds occasionally (e.g., files, documents, small office equipment). Ability to participate in virtual meetings and occasional in-person collaboration. Work environment is primarily indoors in a climate-controlled office setting. May require occasional travel (<5%) for team meetings, customer and or site visits.
Work Environment
This is an in office role; not hybrid. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Occasional in-person meetings or travel to branch locations may be required for collaboration, training, or performance reviews.
This posting is for a(n) Existing Position.
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
Base Wage Range: $25.80 - $33.60
Individual rates are based on a variety of factors such as degrees or certifications, skill-level and years of experience, and include considerations such as expected overtime and variable compensation pay such as bonus or commission.
All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be found here. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.
We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.
As North America’s leading provider of complete temporary space solutions, we have helped customers across 260 locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.
About The Job
The Credit & Collections Specialist plays a key role in supporting the company’s working capital objectives by driving timely payment resolutions through proactive customer engagement and cross-functional collaboration. This role ensures positive customer experience while managing a portfolio of commercial accounts to reduce risk, improve cash flow, and strengthen long-term customer relationships.
What You'll Be Doing
Customer Account Management
Serve as the primary point of contact for a defined portfolio of commercial accounts, managing the full receivables lifecycle. Build and maintain strong customer relationships to ensure timely payments, understand account behaviors, and proactively address potential obstacles to resolution.
Issue Resolution & Cross-Functional Collaboration
Partner with Sales, Billing, Operations, and Credit to resolve complex issues including invoice disputes, contract misalignments, purchase order discrepancies, and tax-related questions. Escalate unresolved issues to leadership or Legal with clear documentation and thoughtful recommendations.
Risk Monitoring & Analysis
Monitor aging reports and customer payment trends to identify delinquencies or high-risk accounts. Investigate unapplied payments, short-pays, and other anomalies, and take corrective actions to mitigate financial risk.
System Documentation & Case Management
Maintain accurate, timely, and complete documentation of all customer interactions, payment commitments, and resolution outcomes within SAP and Salesforce to ensure transparency and traceability.
Performance Support & Process Improvement
Contribute to department-wide goals and initiatives by participating in collections campaigns, supporting KPI achievement, and identifying opportunities for process improvement through root cause analysis and feedback loops.
Education And Qualifications
Additional Duties and Functions as assigned
Required Skills And Abilities
- Strong interpersonal and communication skills with the ability to engage professionally with customers, internal teams, and leadership
- Excellent problem-solving and analytical abilities; capable of investigating account issues and driving timely resolutions
- Proficient in interpreting aging reports, account statements, and payment histories
- High attention to detail and accuracy in documenting account activity and maintaining system records
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment
- Proficient with Microsoft Excel and familiar with ERP and A/R systems such as SAP and Salesforce
- Self-motivated with a strong sense of ownership and accountability
- Collaborative mindset with the ability to work cross-functionally and contribute to team-wide goals
Work Environment
This is an in office role; not hybrid. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Occasional in-person meetings or travel to branch locations may be required for collaboration, training, or performance reviews.
This posting is for a(n) Existing Position.
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
Base Wage Range: $25.80 - $33.60
Individual rates are based on a variety of factors such as degrees or certifications, skill-level and years of experience, and include considerations such as expected overtime and variable compensation pay such as bonus or commission.
All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be found here. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.
We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.
Salary : $26 - $34