Patient Service Representative

Job title: Patient Service Representative

Location: 90602, Whittier, California, United States

Performs all tasks related to pre-registration, and registering of inpatients and outpatients including securing and calculating upfront collections with co-pays, and co-insurance in an efficient, accurate and hospitable manner to ensure that patient, physician and hospital needs are met. Completes the Hospital Presumptive Eligibility comprehensive training program as required to properly interview and screen uninsured patients. Evaluates patients within the established guidelines to assist in identifying state programs that patients may qualify and link to temporary M/Cal coverage and possible full scope M/Cal. Initiate and completes the application process for benefits by assisting applicants with the completion of all the necessary paperwork. Compiles records and assess information to determine eligibility status, including number of people in applicant’s household. Documents and update efforts in our database to ensure we have current updates on the outcome and successful completion of process. For Emergency Registration Representatives they will continue to enhance their registration knowledge along with the fundamental financial counseling skills required and expected of the financial counselor role, which is inclusive of the diverse financial programs offered at PIH Health.

SPECIFIC SKILLS NEEDED

Must have excellent written and verbal communication skills to communicate effectively with staff, patients, guarantors, insurance companies, and physicians.

Demonstrated attention to detail; Good English speaking, spelling, reading and Mathematical skills required

Demonstrate ability to learn quickly, and follow directions as outlined in policies or given by Supervisor

Strong Computer skills and Knowledge in Word, Excel and ability to maneuvering through multiple screens in a timely manner

1 year of medical office /hospital work experience preferred

Medical terminology knowledge strongly preferred

Insurance knowledge required

Ability to multi- task in a fast and high pressured environment

Stringent adherence to all HIPPA laws

Strong typing skills 45 and up wpm is required

Strong analytical skills, problem solving. The ability to act and decide accordingly.

Complete HPE comprehensive training program as required

Excellent Customer service and phone skills with a background in the medical industry

Ability to travel to off-site locations (Outpatient only)