Patient Services Representative

This position is offering a Training Bonus of over $1,000!

• 30 Days:$500
  60 Days: $350
  90 Days:$175

Hourly Pay: $18.00 - $21.00 base pay per hour/DOE

Do you find fulfillment helping others? At InterDent and our dental brand Gentle Dental, our priority is our patients, and providing them with the highest standard of care. Our relationship with a patient begins early on with a phone call. Our patient services representatives are ready to assist, whether it’s setting up their first appointment, or handling concerns. This group of people is caring and professional, but above all, committed to helping their patients. Would you like to begin your career path in the dental field? No worries, no dental experience is necessary. Our dedicated management team is ready to train. 

At InterDent, and in our 150 affiliated dental offices, we build relationships for life, serving over one million patients each year. Gentle Dental provides high-quality comprehensive care, including general dentistry, orthodontics, periodontics, endodontics, pedodontics, prosthodontics, and oral surgery. 

Hours of Operation: Shifts available and range from 7:15 a.m to 8 p.m. PST

Job Location:

El Segundo Support Center
2260 E Imperial Hwy
El Segundo, CA 90245, USA

Compensation: Hourly base pay, plus commission plan plus $1,025 training bonus

• $18.00 - $21.00 base pay per hour/DOE
• Realistic and conservative bonus earnings are estimated at $350 - $400 per month
• Agents have the opportunity to earn an additional $300 per month on top of the first bonus based on more challenging metrics for a total monthly bonus amount of $650 - $700 plus hourly rates of pay

Essential Duties and Responsibilities:

• Respond to high volume inbound phone calls while compassionately handling questions and/or concerns
• Schedule new patient appointments
• Use trained sales tactics to reach company goals of appointments set and customer satisfaction
• Various duties as assigned by the Call Center Leadership Team
• Schedule treatment with General Dentist & Hygienists
• Schedule Specialty consultations for patients with a referral
• Discuss insurance copayments and payment plans for treatment plans and share Smile Plan with new patients
• Cancel/Reschedule treatment appointments

• High school diploma or equivalent
• 1-2 years of customer service experience
• Ability to accurately type 40 wpm
• Desire to exceed customer expectations
• Experience working in a fast-paced, customer-driven environment

Benefits:

• Employee Assistance Program
• Medical and pharmacy, dental, vision (for employees and their families)
• Basic life, AD&D, and long-term disability insurance
• 6 Paid holidays and 1 Paid floating holiday
• PTO (80 hours per year for hourly; 120 hours per year for salaried)
• 401k plan with company match
• CE credits
• Opportunities for advancement within the company