Order Management Specialist

Job Title: "Order Management Specialist"

Location: Research Triangle Park, NC 27709

Duration: : contract on w2 with possible extension

Job Description:

Responsibilities:

• Manage customer orders and oversee the full order fulfillment process

• Address customer inquiries related to product availability, order status, substitutions, and shipping

• Negotiate acceptance of seed supply, including in field supply management and substitution recommendations

• Resolve complex customer issues while building strong retail customer relationships

• Support and execute seasonal sales plans at customer and regional levels

• Provide accurate reporting and leverage data to support sales execution and strategic planning

• Collaborate regularly with customers and internal commercial teams to review performance and adjust execution plans

• Work cross functionally with planning, sales, marketing, and logistics teams to ensure seamless operations

• Interaction with multiple internal departments and external customer organizations

• Management of multiple systems, processes, and priorities in a dynamic business environment

EXPERIENCE:

• At least 2 years of experience in a business or customer service-related position or order management role.

• Working knowledge of the Order to Cash process

• SAP experience required (S4 Hana preferred)

• Intermediate to advanced Excel skills including V-lookups

• Computer proficiency and ability to handle multiple Microsoft platforms

•Proficiency with Microsoft Office and ability to work across multiple systems

•Strong analytical, reporting, and problem solving skills

•Excellent written and verbal communication skills

•Ability to manage priorities and make sound decisions in a fast-paced environment

•Strong collaboration and teamwork capabilities

EDUCATION:

• A certificate or diploma in Business Administration or Marketing or related field is required.