Customer Order Management Specialist

Details:

Job Description

Stefanini Group is hiring!

Stefanini is looking for a Customer Order Management Specialist in Research Triangle Park, NC 27709 (Hybrid)

For quick Apply, please reach out to Maria Teresa Paje, call 248 263 8623/ email: MariaTeresa.Paje@stefanini.com

Job Title: Customer Order Management Specialist

Location: 2 T.W. Alexander Drive, Research Triangle Park, NC 27709

HYBRID: 3 onsite; 2 remote days per week

Timings: 8 AM to 5 PM; 1 Hour Lunch

Qualifications:

• This position will Manage customer service through the order fulfillment process.
  
  

EDUCATION:

• A certificate or diploma in Business Administration or Marketing.
  
  

EXPERIENCE:

• At least 2 years of experience in a business or customer service-related position. Order to Cash process.
• SAP experience required (S4 Hana preferred).
• Medium or advance excel (v-lookups).
• Computer proficiency and ability to handle multiple Microsoft programs.
• Strong analytical and reporting skills to support the sales and accounts teams.
• Effective problem-solving skills.
• Strong written and verbal skills.
• Ability to set priorities and make decisions in a dynamic work environment as required.
• Strong teamwork.
  
  

Responsibilities:

• The role is responsible for ensuring that internal and external customers have a positive experience that meets or exceed their expectation while adhering to core business metrics.
• Receives, processes, and follows up on customer orders in SAP and provide a response to external and internal customer inquiries. Internal customers such as the sales team, planning, logistics, credit, controlling, marketing and quality.
• Verifies order parameters such as availability, specifications, pricing, delivery options, etc..., and directly initiates the necessary actions required to resolve any differences between the customer's requirements and Client's ability to satisfy them.
• Prepares reports and maintains key business tracking information during the season.
• Process Non-Conformance in SAP. Tracks complaints and identifies opportunities for corrective and preventive actions.
  
  

Job Requirements

Details:

Nature and Scope -

• Provide the job context and a better understanding of the job's purpose and principal responsibilities by describing the following:
• Business environment (market/external conditions/challenges the job faces on a regular basis): This position interacts with multiple disciplines internally - planning, sales, marketing, and logistics as well as managing multiple systems and multiple customer organizations. This position also interacts with many different customers.
• Level of Autonomy/Decision-Making Responsibility: This position receives general business and strategic guidance from their direct supervisor and has input into operational strategies. Customer services do have access to a number of solutions however decision-making will require creative solutions given the complexity of each customer.
• Internal and external relationships (other than the supervisor, what other positions does this job interact with and why):
• Planning Team - to better understand product availability.
• Sales - to ensure orders are placed to match appropriate monthly sales phasing targets.
• Logistics- to ensure orders will be processed and managed according to the customer's requests.
  
  

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face to face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.