Customer Order Management Specialist

Details:

Stefanini Group is hiring!

Stefanini is looking for a Customer Order Management Specialist in Research Triangle Park, NC 27709 (Hybrid)

For quick Apply, please reach out to Maria Teresa Paje, call 248 263 8623/ email: MariaTeresa.Paje@stefanini.com

Job Title: Customer Order Management Specialist

Location: 2 T.W. Alexander Drive, Research Triangle Park, NC 27709

HYBRID: 3 onsite; 2 remote days per week

Timings: 8 AM to 5 PM; 1 Hour Lunch

Qualifications:

• This position will Manage customer service through the order fulfillment process.
  
  

EDUCATION:

• A certificate or diploma in Business Administration or Marketing.
  
  

EXPERIENCE:

• At least 2 years of experience in a business or customer service-related position or order management role.
• Working knowledge of the Order to Cash process.
• SAP experience required (S4 Hana preferred).
• Intermediate to advanced Excel skills including V-lookups.
• Computer proficiency and ability to handle multiple Microsoft platforms.
• Proficiency with Microsoft Office and ability to work across multiple systems.
• Strong analytical, reporting, and problem solving skills.
• Excellent written and verbal communication skills.
• Ability to manage priorities and make sound decisions in a fast-paced environment.
• Strong collaboration and teamwork capabilities.
  
  

Details:

Responsibilities:

• Manage customer orders and oversee the full order fulfillment process.
• Address customer inquiries related to product availability, order status, substitutions, and shipping.
• Negotiate acceptance of seed supply, including in field supply management and substitution recommendations.
• Resolve complex customer issues while building strong retail customer relationships.
• Support and execute seasonal sales plans at customer and regional levels.
• Provide accurate reporting and leverage data to support sales execution and strategic planning.
• Collaborate regularly with customers and internal commercial teams to review performance and adjust execution plans.
• Work cross functionally with planning, sales, marketing, and logistics teams to ensure seamless operations.
• Interaction with multiple internal departments and external customer organizations.
• Management of multiple systems, processes, and priorities in a dynamic business environment.
  
  

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face to face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.