What are the responsibilities and job description for the Shop Manager position at Makenna Koffee?
Overview
We are seeking an experienced and passionate Coffee Shop Manager to lead our team and ensure a high-quality customer experience in a vibrant coffee shop environment. The ideal candidate will have a strong background in hospitality management, team management, and a deep appreciation for coffee culture. This role involves overseeing daily operations, managing staff, and maintaining the highest standards of service and product quality.
Responsibilities
- Oversee the daily operations of the coffee shop, ensuring smooth service and customer satisfaction.
- Manage and train staff, fostering a positive work environment and promoting teamwork.
- Develop and implement operational policies and procedures to enhance efficiency.
- Monitor inventory levels, order supplies, and manage budgeting to maintain profitability.
- Handle cash management, including cash handling procedures and reconciliation.
- Ensure compliance with health and safety regulations in food production and service areas.
- Coordinate catering services for events and manage banquet operations as needed.
- Engage with customers to build relationships and gather feedback for continuous improvement.
Skills
- Strong knowledge of coffee preparation techniques and coffee culture.
- Proven experience in team management within a restaurant or café setting.
- Familiarity with restaurant management software, including POS systems.
- Ability to create budgets and manage financial aspects of the business effectively.
- Experience in catering services and banquet management is a plus.
- Excellent cash handling skills with attention to detail.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Exceptional communication skills, both verbal and written, with a focus on customer service.
Join our team as a Coffee Shop Manager where you can share your passion for coffee while leading a dedicated team committed to providing an exceptional experience for our customers.
Job Type: Full-time
Pay: $23.00 - $32.00 per hour
Work Location: In person
Salary : $23 - $32