MIU Guest and Conference Center - Operations Associate

About the Role

MIU is seeking a motivated and detail-oriented Guest Services & Conference Operations Associate to support guest engagement, event coordination, and administrative operations. This role is well suited for a candidate with strong communication skills, a customer-focused mindset, analytical thinking, and the ability to quickly learn new systems.

While prior hospitality experience is not required, the ideal candidate will demonstrate the potential to thrive in a role that combines guest interaction, event coordination, and operational support through effective problem-solving, attention to detail, data management capabilities, and a process-oriented approach.

Key Responsibilities

Guest Services

• Provide professional, friendly, and timely support to guests, visitors, and event attendees.
• Address inquiries across multiple channels (in-person, phone, email) with clarity and professionalism.
• Assist with check-ins, registration processes, and visitor orientation.

Conference & Event Operations

• Support the logistical coordination of meetings, workshops, and large-scale events.
• Communicate event needs clearly to internal departments such as IT, facilities, and catering.
• Prepare attendee lists, reports, forms, materials, and room setups for each event.
• Monitor event flow, identify issues, and support last-minute operational adjustments.

Administrative & Data Support

• Perform accurate data entry, documentation, and tracking for guest and event records.
• Prepare simple reports and dashboards (Excel/Sheets) to support service improvement.
• Assist with scheduling, documentation updates, and maintaining event management tools.
• Organize digital files and ensure guest and event information is properly recorded.

Cross-Team Collaboration

• Work closely with the operations, facilities, conference, and guest service teams.
• Help gather requirements, communicate updates, and bridge information between teams.
• Participate in meetings to improve processes, tools, and coordination workflows.

Qualifications

• Strong communication, customer service, and interpersonal skills.
• Ability to understand workflows and follow structured processes.
• Strong data-entry accuracy and comfort using digital tools and online systems.
• Analytical mindset with the ability to interpret forms, logs, and basic reports.
• Ability to learn new software platforms and user interfaces quickly.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment while maintaining professionalism.
• Ability to identify patterns in feedback and operational data to improve service delivery.

Preferred Qualifications

• Experience in customer-facing or service-oriented roles.
• Familiarity with guest services, hospitality operations, or event support.
• Previous coordination experience across multiple departments or teams.
• Understanding of user experience (UX) principles, enabling better communication with IT and digital services teams.