What are the responsibilities and job description for the Customer Service Representative position at Magnum Transportation (ND)?
Monday - Friday 7:30 AM - 4:30 PM
Magnum is hiring a Customer Service Representative to support our operations by delivering exceptional service and coordinating freight activity. This role works with both internal teams and external customers to ensure shipments are handled accurately and on time.
If you enjoy problem-solving, communication, and working in a fast-paced environment, this is a great opportunity.
What You'll Do
As a Customer Service Representative, you will help ensure a smooth and positive customer experience. Responsibilities include:
- Provide excellent customer service via phone and email
- Build relationships with internal and external customers
- Handle customer concerns and complaints in a professional and calm manner
- Enter pickups, returns, and customer information into the system
- Track and trace shipments and provide updates
- Process freight bill changes and cancellations
- Take ownership of customer issues by diagnosing, resolving, and following through
- Educate customers on Magnum's technology and service tools
- Collaborate with internal teams to ensure accurate and timely service
- Perform additional duties as assigned
This is a full-time position with a complete benefits package available, including:
- Health Insurance with HSA/FSA Options
- Company Paid Life Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO) and Paid Holidays
- Employee Assistance Program (EAP)
- Optional Supplemental Insurance Options: Short-Term Disability, Long-Term Disability, Accident/Hospital Confinement Insurance, and Critical Illness/Cancer Insurance
We are seeking a detail-oriented and customer-focused professional with strong administrative and communication skills. Ideal candidates have:
- Experience with data entry, Microsoft Office, and general computer applications
- Strong customer service skills with the ability to handle situations calmly and professionally
- High level of attention to detail when composing, typing, and reviewing documents
- Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
- Excellent written and verbal communication skills
- Ability to adapt to changing priorities and business needs
- Strong organizational skills and a team-oriented mindset
Education & Experience
- Associate degree (or higher) in Accounting, Business Management, or related field preferred
- OR 2 years of relevant experience in administrative, accounting, or office support roles
Work Environment & Physical Requirements
This position is performed in an office environment where employees work with computers, phones, and standard office equipment throughout the day. The role requires extended periods of sitting or standing, along with continuous use of communication and computer systems to support customers and internal teams. Employees must be able to maintain focus and accuracy in a fast-paced setting, with occasional lifting of up to 25 lbs and the ability to travel as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Typical physical activity:
- Sitting/standing: Continuous
- Talking, hearing, and seeing: Continuous
- Lifting up to 25 lbs: Occasional
- Travel: As required
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Salary : $18 - $22