Software Tester

Job Summary

We are seeking a skilled and detail-oriented quality assurance professional to support testing activities across a dynamic ServiceNow platform environment, including a major program initiative and a broader platform enhancement portfolio. This role is responsible for evaluating and testing software for completeness, quality, correctness, and security. The ideal candidate will bring deep ServiceNow testing expertise, hands-on experience with the Automated Test Framework (ATF), and a passion for improving platform quality, reducing production risk, and increasing release confidence. This position plays a critical role in supporting AI, automation, and digital transformation initiatives while collaborating closely with cross-functional teams throughout the software development lifecycle.

Responsibilities

• Develop and execute comprehensive test strategies and test plans for ServiceNow initiatives

• Create and maintain manual and automated test cases aligned to platform requirements

• Design, develop, and maintain ServiceNow Automated Test Framework (ATF) test suites

• Perform functional, integration, regression, end-to-end, and release validation testing

• Support testing activities for AI-enabled workflows, SNAP-E use cases, and platform enhancements

• Coordinate User Acceptance Testing (UAT) with business stakeholders

• Identify, document, prioritize, and track defects through to resolution

• Collaborate with developers, business analysts, architects, and product owners throughout the SDLC

• Establish testing standards, processes, and best practices across the ServiceNow platform

• Support platform upgrades, releases, and deployment validation activities

• Produce testing metrics, status reporting, and quality dashboards

• Build reusable regression testing assets to improve long-term testing efficiency

Skills

• Hands-on experience with ServiceNow Automated Test Framework (ATF)

• Proficiency testing ServiceNow workflows, catalog items, integrations, and platform customizations

• Strong ability to create test plans, test cases, and test scripts

• Solid understanding of Agile and Scrum methodologies

• Strong analytical, troubleshooting, and problem-solving skills

• Excellent written and verbal communication and collaboration abilities

• Experience with test automation and regression testing strategies

• Familiarity with ServiceNow ITSM, ITOM, Employee Center, Service Catalog, and IntegrationHub solutions

• Experience supporting AI, automation, or digital transformation initiatives

Experience

• 5 years of Quality Assurance or Software Testing experience

• 3 years of ServiceNow testing experience

Qualifications

• ServiceNow Certified System Administrator (CSA) preferred

• ServiceNow Certified Implementation Specialist or equivalent certification preferred

The closing date for applications for this job posting is 8/3/2026.

Should you require any accommodations in responding to this job posting or at any stage during the application process, kindly e-mail : xcelenergyprogramoffice@magnitglobal.com