Knowledge Management System Admin, Learning and Development

Knowledge Management System Admin, Learning and Development12-Month Temporary AssignmentPosition: Knowledge Management System Admin, Learning and DevelopmentEmployment Type: Temporary (12-Month Assignment)Schedule: Full-Time, On-Site, Monday - Friday, Business HoursCompensation: $34 - $37/hourAbout This OpportunityMadison Approach Staffing is recruiting a talented Knowledge Management System Administrator to join our healthcare client's Workforce Development team for a 12-month assignment. This dynamic role combines technical expertise, instructional design, and system administration to support learning management systems and competency databases across a healthcare network.If you're passionate about learning technology and enjoy empowering organizations through effective training systems, this is an exceptional opportunity to make a significant impact on workforce development in healthcare.Position OverviewAs the Knowledge Management System Administrator, you'll play an integral role in the development, integration, and implementation of learning management systems and digital competency databases. Working directly with senior leadership, you'll ensure seamless delivery of online training, maintain system integrity, and provide technical expertise that enables the organization to achieve its learning and development goals. You will also facilitate trainings to organization front-line employees. Key ResponsibilitiesLearning Management System AdministrationMaintain and optimize the learning management system to ensure high-quality, easy-to-navigate contentUpload and manage eLearning courses and training content as requestedUpdate courses to reflect policy changes and organizational needsEnsure system upgrades are implemented smoothly and efficientlyProvide ongoing system maintenance to achieve online training objectivesMonitor system performance and user experienceUser Management & AccessAssign and define user roles for organizational learners including:Employed staff across all departmentsCredentialed medical staffContracted services personnelManage user access permissions and profilesEnsure appropriate role-based learning paths and requirementsCompetency Database ManagementImplement and maintain comprehensive competency database systemsCollaborate with departments to build and upload standardized competencies for specific roles (nursing, radiology, allied health, etc.)Ensure competency frameworks align with regulatory requirements and best practicesUpdate competency files to reflect evolving role requirementsTrack and document competency completion and complianceTechnical Support & TroubleshootingProvide first-line technical support for learner errors and access issuesTroubleshoot system problems and user challengesEscalate complex technical issues to appropriate IT support teamsCreate and maintain user guides and troubleshooting documentationRespond promptly to support requests from learners and administratorsAnalytics, Reporting & ComplianceMaintain accurate records of training completion and competency achievementEvaluate metrics to gauge training effectiveness and course complianceGenerate reports on learner progress, completion rates, and compliance statusProvide data-driven insights to leadership on training outcomesMonitor compliance deadlines and send completion remindersTrack and report on system utilization and engagementCollaboration & CommunicationPartner with departments across the organization to refine online training strategyServe as subject matter expert on LMS and competency database capabilitiesShare knowledge on how platforms can help achieve organizational goalsProvide ongoing feedback and updates on system enhancementsDisseminate information regarding system upgrades and new featuresDeliver training to end-users on system navigation and functionalityStrategic SupportSupport the development and implementation of digital learning initiativesRecommend system improvements and enhancementsStay current on LMS best practices and emerging technologiesContribute to continuous improvement of learning systemsParticipate in special projects as assignedWhat You'll NeedRequired Experience3-5 years of LMS administration experience requiredProven track record managing learning management systems in complex environmentsExperience with user management, content uploads, and system maintenanceStrong technical troubleshooting and problem-solving abilitiesHealthcare or regulated industry experience preferredPreferred ExperienceContent development and instructional design experienceCompetency development and managementExperience with competency database systemsBackground in workforce development or organizational learningEducationBachelor's degree preferred in Computer Science, Human Resources, Education, or related fieldEquivalent combination of education and experience consideredTechnical SkillsProficiency with learning management systems (HealthStream, Cornerstone, SuccessFactors, or similar platforms)Experience with competency management databasesStrong computer skills and technical aptitudeComfortable learning new software systems quicklyMicrosoft Office Suite proficiency (Excel for reporting especially important)Understanding of SCORM, xAPI, and other eLearning standards preferredEssential CompetenciesDetail-oriented with exceptional organizational skillsStrong communication skills - both written and verbalCollaborative mindset with ability to work across departmentsCustomer service orientation with patience for end-user supportAnalytical thinking with ability to interpret data and metricsSelf-motivated and able to work independentlyAdaptable to changing priorities and system updatesProfessional demeanor with ability to maintain confidentialityKnowledge AreasLearning management system functionality and best practicesAdult learning principles and instructional design basicsHealthcare compliance and regulatory training requirements (preferred)Database management conceptsTechnical documentation and training materials development

Salary : $34 - $37