What are the responsibilities and job description for the Knowledge Management System Admin, Learning and Development position at Madison Approach Staffing Inc?
12-Month Temporary Assignment
Position: Knowledge Management System Admin, Learning and Development
Employment Type: Temporary (12-Month Assignment)
Schedule: Full-Time, On-Site, Monday - Friday, Business Hours
Compensation: $34 - $37/hour
About This Opportunity
Madison Approach Staffing is recruiting a talented Knowledge Management System Administrator to join our healthcare client's Workforce Development team for a 12-month assignment. This dynamic role combines technical expertise, instructional design, and system administration to support learning management systems and competency databases across a healthcare network.
If you're passionate about learning technology and enjoy empowering organizations through effective training systems, this is an exceptional opportunity to make a significant impact on workforce development in healthcare.
Position Overview
As the Knowledge Management System Administrator, you'll play an integral role in the development, integration, and implementation of learning management systems and digital competency databases. Working directly with senior leadership, you'll ensure seamless delivery of online training, maintain system integrity, and provide technical expertise that enables the organization to achieve its learning and development goals. You will also facilitate trainings to organization front-line employees.
Key Responsibilities
Learning Management System Administration
Required Experience
Position: Knowledge Management System Admin, Learning and Development
Employment Type: Temporary (12-Month Assignment)
Schedule: Full-Time, On-Site, Monday - Friday, Business Hours
Compensation: $34 - $37/hour
About This Opportunity
Madison Approach Staffing is recruiting a talented Knowledge Management System Administrator to join our healthcare client's Workforce Development team for a 12-month assignment. This dynamic role combines technical expertise, instructional design, and system administration to support learning management systems and competency databases across a healthcare network.
If you're passionate about learning technology and enjoy empowering organizations through effective training systems, this is an exceptional opportunity to make a significant impact on workforce development in healthcare.
Position Overview
As the Knowledge Management System Administrator, you'll play an integral role in the development, integration, and implementation of learning management systems and digital competency databases. Working directly with senior leadership, you'll ensure seamless delivery of online training, maintain system integrity, and provide technical expertise that enables the organization to achieve its learning and development goals. You will also facilitate trainings to organization front-line employees.
Key Responsibilities
Learning Management System Administration
- Maintain and optimize the learning management system to ensure high-quality, easy-to-navigate content
- Upload and manage eLearning courses and training content as requested
- Update courses to reflect policy changes and organizational needs
- Ensure system upgrades are implemented smoothly and efficiently
- Provide ongoing system maintenance to achieve online training objectives
- Monitor system performance and user experience
- Assign and define user roles for organizational learners including:
- Employed staff across all departments
- Credentialed medical staff
- Contracted services personnel
- Manage user access permissions and profiles
- Ensure appropriate role-based learning paths and requirements
- Implement and maintain comprehensive competency database systems
- Collaborate with departments to build and upload standardized competencies for specific roles (nursing, radiology, allied health, etc.)
- Ensure competency frameworks align with regulatory requirements and best practices
- Update competency files to reflect evolving role requirements
- Track and document competency completion and compliance
- Provide first-line technical support for learner errors and access issues
- Troubleshoot system problems and user challenges
- Escalate complex technical issues to appropriate IT support teams
- Create and maintain user guides and troubleshooting documentation
- Respond promptly to support requests from learners and administrators
- Maintain accurate records of training completion and competency achievement
- Evaluate metrics to gauge training effectiveness and course compliance
- Generate reports on learner progress, completion rates, and compliance status
- Provide data-driven insights to leadership on training outcomes
- Monitor compliance deadlines and send completion reminders
- Track and report on system utilization and engagement
- Partner with departments across the organization to refine online training strategy
- Serve as subject matter expert on LMS and competency database capabilities
- Share knowledge on how platforms can help achieve organizational goals
- Provide ongoing feedback and updates on system enhancements
- Disseminate information regarding system upgrades and new features
- Deliver training to end-users on system navigation and functionality
- Support the development and implementation of digital learning initiatives
- Recommend system improvements and enhancements
- Stay current on LMS best practices and emerging technologies
- Contribute to continuous improvement of learning systems
- Participate in special projects as assigned
Required Experience
- 3-5 years of LMS administration experience required
- Proven track record managing learning management systems in complex environments
- Experience with user management, content uploads, and system maintenance
- Strong technical troubleshooting and problem-solving abilities
- Healthcare or regulated industry experience preferred
- Content development and instructional design experience
- Competency development and management
- Experience with competency database systems
- Background in workforce development or organizational learning
- Bachelor's degree preferred in Computer Science, Human Resources, Education, or related field
- Equivalent combination of education and experience considered
- Proficiency with learning management systems (HealthStream, Cornerstone, SuccessFactors, or similar platforms)
- Experience with competency management databases
- Strong computer skills and technical aptitude
- Comfortable learning new software systems quickly
- Microsoft Office Suite proficiency (Excel for reporting especially important)
- Understanding of SCORM, xAPI, and other eLearning standards preferred
- Detail-oriented with exceptional organizational skills
- Strong communication skills - both written and verbal
- Collaborative mindset with ability to work across departments
- Customer service orientation with patience for end-user support
- Analytical thinking with ability to interpret data and metrics
- Self-motivated and able to work independently
- Adaptable to changing priorities and system updates
- Professional demeanor with ability to maintain confidentiality
- Learning management system functionality and best practices
- Adult learning principles and instructional design basics
- Healthcare compliance and regulatory training requirements (preferred)
- Database management concepts
- Technical documentation and training materials development
Salary : $34 - $37