What are the responsibilities and job description for the Order Entry Specialist (temporary) position at Mactac North America?
This position is temporary in nature. The anticipated duration of the assignment is 6 months and is subject to change based upon business need.
The Order Entry Specialist is a member of the Customer Service team and is responsible for accurately and efficiently entering customer orders received via email and EDI while ensuring data integrity and compliance with company procedures. This role also supports Customer Service Representatives by assisting with order maintenance and updates to ensure customer satisfaction.
Responsibilities Include
Headquartered in Stow, Ohio, Mactac was founded as Morgan Adhesives Co. in 1959 by the late entrepreneur Burton (Burt) Morgan. Along with financial backing from Bemis Co. and a business model that focused on providing high quality products, innovative solutions and superior customer service, Mactac flourished. For over 65 years, we've been manufacturing and distributing pressure-sensitive adhesive (PSA) materials that are used in label printing, graphic design, packaging, retail display, fleet graphics, automotive assembly, medical device assembly, and more. Today, Mactac employs more than 1,100 people and has operations in the United States, Canada and Mexico.
Mactac's parent company, LINTEC, is a leading company in the field of adhesive materials. The product lineup covers many diversified fields including not only adhesive papers and films for seals and labels, but also shatter-proof window films, adhesive sheets for outdoor signs, interior finishing mounting sheets, automobile-use adhesive products, semiconductor-related tape, and LCD-related adhesive products.
Mactac pressure sensitive adhesives are used in a wide range of markets and industries, and our business is structured accordingly. We are a vertically integrated organization comprised of five business units – each specially designed to meet the unique needs of our customers.
Disclaimers
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
It is the policy of Mactac that all employees are employed at the will of Mactac for an indefinite period and are subject to termination at any time, for any reason, with or without cause or notice. At the same time, employees may terminate their employment at any time and for any reason.
Equal Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract.
The Order Entry Specialist is a member of the Customer Service team and is responsible for accurately and efficiently entering customer orders received via email and EDI while ensuring data integrity and compliance with company procedures. This role also supports Customer Service Representatives by assisting with order maintenance and updates to ensure customer satisfaction.
Responsibilities Include
- Receiving, reviewing and processing customer orders while screening information for accuracy and completeness, including ensuring that there are detailed instructions for the processing, manufacturing, packaging, shipping and delivery of orders based on customer needs and operations capabilities.
- Managing and maintaining order dates within the Enterprise Resource Planning (ERP) system to ensure alignment with customer requirements and production or fulfillment schedules.
- Tracking and expediting orders as needed.
- Utilizing the company's Customer Relationship Management (CRM) and ERP systems as required.
- Assisting Customer Service Representatives with order maintenance activities.
- Ensuring compliance with company policies.
- Performing miscellaneous duties for projects and otherwise, as assigned or requested.
- High school diploma or GED is required.
- Prior relevant experience in a customer-oriented role is preferred.
- Prior experience utilizing an ERP is preferred.
- Strong Microsoft Office experience, including skills in Word, PowerPoint and Excel, is required.
- Detail-oriented with the ability to handle multiple tasks.
- Excellent time management skills and able to prioritize work accordingly.
- Effective communication skills – written, verbal, and interpersonal.
- Decision Impact: Company
- Budgetary (P&L) Responsibility: No
- Physical Requirements: Prolonged periods of sitting / standing at a desk and working on a computer.
- Management Responsibilities Level: Individual Contributor
- Direct Reports: No
- Reports to: Manager, Customer Service
- Location: Stow, OH or Troy, OH
- Travel: minimal, up to 5%
Headquartered in Stow, Ohio, Mactac was founded as Morgan Adhesives Co. in 1959 by the late entrepreneur Burton (Burt) Morgan. Along with financial backing from Bemis Co. and a business model that focused on providing high quality products, innovative solutions and superior customer service, Mactac flourished. For over 65 years, we've been manufacturing and distributing pressure-sensitive adhesive (PSA) materials that are used in label printing, graphic design, packaging, retail display, fleet graphics, automotive assembly, medical device assembly, and more. Today, Mactac employs more than 1,100 people and has operations in the United States, Canada and Mexico.
Mactac's parent company, LINTEC, is a leading company in the field of adhesive materials. The product lineup covers many diversified fields including not only adhesive papers and films for seals and labels, but also shatter-proof window films, adhesive sheets for outdoor signs, interior finishing mounting sheets, automobile-use adhesive products, semiconductor-related tape, and LCD-related adhesive products.
Mactac pressure sensitive adhesives are used in a wide range of markets and industries, and our business is structured accordingly. We are a vertically integrated organization comprised of five business units – each specially designed to meet the unique needs of our customers.
Disclaimers
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
It is the policy of Mactac that all employees are employed at the will of Mactac for an indefinite period and are subject to termination at any time, for any reason, with or without cause or notice. At the same time, employees may terminate their employment at any time and for any reason.
Equal Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract.