What are the responsibilities and job description for the Senior Facilities Manager position at Macro?
Location USA Atlanta 30309 Spring Street
Working Location Category Onsite
About Us
Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.
We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.
Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.
About The Role
In this role, you will effectively manage the Macro team and vendors to ensure exemplary facilities management services are provided to the client. You will oversee resources, foster a culture of teamwork, and promote continuous improvement.
You will provide support and guidance to ensure workflows are delivered effectively while also developing the team to help them achieve their full potential.
Develop a relationship built on trust with the client in addition to contributing to the development and success of Macro by supporting the management team through business development and operational activities.
Key Responsibilities Will Include
The ideal candidate will have the following:
Technical Competencies
Essential
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.
Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.
Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.
Working Location Category Onsite
About Us
Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.
We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.
Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.
About The Role
In this role, you will effectively manage the Macro team and vendors to ensure exemplary facilities management services are provided to the client. You will oversee resources, foster a culture of teamwork, and promote continuous improvement.
You will provide support and guidance to ensure workflows are delivered effectively while also developing the team to help them achieve their full potential.
Develop a relationship built on trust with the client in addition to contributing to the development and success of Macro by supporting the management team through business development and operational activities.
Key Responsibilities Will Include
- Facilities Operations Oversight: Manage daily FM operations including reception, business service center (mail and reprographics), security access and badging, critical equipment maintenance, corporate event logistics, budgeting, financial reporting, invoice approval, aged debt, and general facilities functions. Flexibility to work nights, weekends, and on-call rotations as required.
- Supervisory Responsibilities: Directly supervise team members, ensuring alignment with company standards and expectations. Execute supervisory duties in compliance with Macro’s policies and applicable labor laws. Lead recruitment efforts, including interviewing, hiring, and onboarding new employees. Oversee work planning, task assignments, performance evaluations, and employee recognitions, and discipline.
- Project & Move Management: Coordinate projects and relocations as required by the client, ensuring accurate data is maintained in the client’s CAFM system.
- Helpdesk Management: Ensure timely resolution of helpdesk tickets in accordance with SLA requirements.
- Health, Safety, and Sustainability: Provide training and oversight for health, safety, environmental, and sustainability processes, ensuring compliance with best practices. Oversee the client’s ISO 14001 accreditation and programs, document control, auditing, Green Team initiatives, utility/usage data entry, legislative monitoring, and annual reporting.
- Service Delivery Oversight : Manage internal and external service teams to drive continuous improvement, customer satisfaction, and adherence to budget and forecast guidelines, leveraging Macro’s Center of Excellence for support.
- Vendor Management: Ensure cost-effective service delivery through robust supplier oversight and performance measurement.
- Financial Management: Prepare and manage capital and operating budgets. Ensure proper classification of purchase orders and invoice approvals in line with client accounting standards.
- Risk Management: Minimise operational risks and maintain profitability in alignment with agreed targets and KPIs.
- Client & Stakeholder Relations: Maintain high-level client engagement, understand business partner needs, manage vendor relationships, and liaise with landlords and property management teams.
- Quality Management: Maintain consistency in quality standards across client and Macro operations, aligned with other locations.
- Strategic & Technical Support: Provide general guidance and support to customers, peers, and team members.
- Business Development & Industry Networking: Identify and pursue new opportunities for Macro. Stay informed on industry best practices through engagement with IFMA, BOMA, and peer networks.
- Regulatory Compliance: Ensure adherence to U.S. and Macro processes, including health, safety, and environmental regulations.
- Information Sharing: Collaborate and share insights with Facilities Managers globally.
The ideal candidate will have the following:
Technical Competencies
- Proficiency with internet software, Outlook, Teams, Word, Excel, and PowerPoint.
- Excellent interpersonal, verbal, and written communication skills, including delivering presentations, drafting reports, business correspondence, and standard operating procedures.
- Ability to read, analyse, and interpret business publications, professional journals, technical documents, and government regulations.
- Solid understanding of basic mathematical concepts, including percentages, ratios, and statistical analysis, to support accurate financial tracking and reporting. Capable of interpreting budget data, managing expenses, and contributing to financial planning processes.
- Reflect on lessons learned and is open to feedback.
- Generous with time – shares learnings, mentors, and nurtures others to flourish.
- Takes ownership for resolving issues and holds others to account.
- Stays on top of the basics that safeguard our business.
- Speaks up when witnessing anything that does not reflect Macro’s values.
Essential
- Senior-level experience in Facilities Management.
- Strong communicator and team player with proven people management skills.
- Experienced in customer-facing roles, adaptable, and maintains a positive attitude.
- High school diploma or equivalent required.
- Bachelor’s degree or higher preferred. Professional certifications such as IFMA CFM or FMP, and recognised QHSE qualifications are desirable.
- Business development experience and a well-established network within the FM industry are preferred.
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.
Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.
Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.
