Receptionist

Receptionist Ref: VN308Washington, DC

About Us

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About the Role

We are seeking a friendly and professional receptionist to join our team.

As the first point of contact for our organisation, you will play a crucial role in providing excellent customer service and creating a positive impression for our guests. You will have excellent communication skills, a warm demeanor and the ability to multitask in a fast-paced environment.

Main Responsibilities will include:

• Present a professional image at all times.
• Receive and welcome all visitors to reception, create a favorable impression of the company through provision of a friendly, helpful and welcoming initial contact to all visitors and staff.
• Ensure phone calls are answered in a professional and timely manner.
• Pre-register all visitors on Company booking tool.
• Maintain physical security of client space by monitoring all employee and guest traffic in reception and access control of vendors and contractors entering client space through the freight elevator.
• Issue access cards and keys as required, ensuring adherence to all relevant security processes and protocols.
• Ensure all contractors entering the space have undergone HSE induction.
• Completion of reports/checklists as necessary for the fulfillment of KPIs.
• Daily tracking and documenting of the total USPS, UPS and packages received and shipped out.
• Create and ship items from client via UPS online portal.
• All other administrative tasks, functions and special projects as requested by client and Macro Manager.

The ideal candidate will have:

• Previous experience as receptionist.
• A High school diploma.
• Proficiency in Microsoft Office Suite (Word, Excel, etc.)
• Excellent communication and interpersonal skills.

Salary Range: 55,000 to 60,000 USD Annually

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.