Facilities Coordinator

Location USA Cary North Carolina

Working Location Category Onsite

About Us

Macro is a recognized global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organization that prioritizes innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About The Role

Be the main contact for colleagues, clients, and visitors, ensuring a welcoming and efficient workplace environment. You will be responsible for facilitating employee engagement, managing inquiries, conducting facilities inspections, and promoting appropriate workplace behavior.

You will maintain customer satisfaction at the highest level by providing a high quality and proactive service, ensuring all concerns are dealt effectively and communicated accordingly. The role will add value to the FM provision and customer experience through engagement and relationship building with employees. You will also provide updates and communication on FM services, deliver wellbeing campaigns, and support buildings operations.

Your Responsibilities Will Include

• Employee Engagement and Query Management: Welcome colleagues, clients, and visitors, providing tailored assistance to meet their needs. Resolve inquiries promptly and effectively, ensuring a high level of customer service.
• Feedback Engagement: Engage with end users to encourage participation in customer feedback surveys, gathering insights for continuous improvement.
• Workplace Facilities Inspections and Floor Walks: Conduct regular inspections of meeting rooms and office spaces, ensuring cleanliness, tidiness, and functionality.
• Issue Reporting: Identify, report, and follow up on issues related to furniture, fixtures, and equipment using the Facilities Helpdesk, ensuring timely resolution. Collaborate with facilities teams to monitor and resolve phone issues in collaboration areas and meeting rooms.
• Steward of Workplace Behavior: Promote the proper use of workspace areas by observing behaviors during floor walks and addressing any issues directly or escalating them to the Facilities Management team as appropriate.
• Service Delivery: Instill an ethos of continuous improvement in service delivery, keeping services fresh and appropriate by reacting quickly to changes in business requirements.
• Guest Services: Meet and greet all visitors to the premises in a friendly and polite manner and ensure their entry into the building is as smooth as possible whilst complying with procedural and security requirements.
• Onboarding: Manage office space planning and coordinate setups for new employees
• Meeting Suite Management: Effectively manage meeting room booking systems, including forward bookings, same-day reservations, cancellations, and amendments. Identify and fulfil meeting requirements such as room layouts, technology needs, and catering services.
• Coordination of On-Site Vendor Activity : Check vendor documentation upon delivery to ensure accuracy, contractual compliance, and adherence to safety regulations. Escort vendors into restricted workplace areas while ensuring compliance with company security protocols.
• Financial Administration Support: Support financial processes by raising monthly purchase orders (POs), receipting invoices upon work completion, and assisting with the monthly accrual process.
• Compliance: Ensure service and contract compliance, making sure all services meet Epic Games’ requirements and standards. Conduct quality audits covering hard and soft services.
• Workplace Signage and Notice Board Management: Regularly review and update workplace signage to ensure it is accurate, legible, visually appealing, and aligned with brand guidelines.
  
  

About You

We are seeking a dynamic and personable Facilities Coordinator to join our team. The ideal candidate will have experience in customer facing or hospitality environments.

Key Competencies Include

• Adaptability – able to adjust to new conditions, tasks, or environments.
• Resilience – able to recover quickly from challenges and setbacks.
• Communication Skills – able to convey information effectively and listen actively.
• Teamwork – engages well with others and works collaboratively towards a common goal.
• Initiative – proactively improves processes and solves problems to enhance team performance.
• Attention to Detail – naturally focused on accuracy and thoroughness in work.
• Problem-Solving – identifies, analyses, and resolves issues effectively.
• Relationship Building – demonstrates confidence in navigating workplace relationships and building strong connections.
• Organisational Skills – able to prioritise tasks and manage time effectively.
• Professionalism – maintains a high standard of behaviour that demonstrates respect, responsibility, and competence.
• Positive Demeanour – maintains a positive attitude and presents themselves professionally at all times.
  
  

Diversity Statement

We want to create a workplace where everyone feels safe to bring their  whole selves  to work. We recognise that every individual has different needs. This is Me  is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.