Executive Receptionist

Location Florida

Working Location Category Onsite

About Us

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About The Role

In this role, you will be responsible for supporting day ‑ to ‑ day operations of Miami office. You will oversee reception and common areas to deliver exemplary facilities management services and a high ‑ touch, polished front ‑ of ‑ house experience. The role provides executive ‑ level administrative support in a professional, confidential environment while building strong relationships with the Client. You will manage resources effectively, foster teamwork, promote a culture of continuous improvement and ensure safe, efficient workflow that contribute to Macro’s operational excellence

Main Responsibilities Will Include

• Provide full ‑ time reception coverage; greet and support C ‑ suite and VIP guests with a high ‑ hospitality, polished approach.
• Maintain a clean, organized reception and visitor area; uphold the clear desk policy.
• Monitor email inboxes and conference ‑ room booking systems throughout the day.
• Register visitors and contractors; issue badges and manage access cards, including programming, auditing, and tracking.
• Provide bilingual (English/Spanish) communication support, including translation as needed.
• Assist with administrative support, including scheduling, meeting coordination, document handling, and correspondence.
• Maintain confidentiality and professional judgment in all executive interactions.
• Conduct routine inspections of conference rooms, pantries, copy areas, and common spaces; submit work orders as needed.
• Manage incoming and outgoing mail and courier packages, including accountable items.
• Clean coffee machines and restock beverages, snacks, and office consumables.
• Check printers daily and replenish paper and toner as needed.
• Liaise with and maintain strong relationships with property management and external vendors.
• Order pantry and office supplies to maintain established inventory levels.
• Support special projects and tasks as directed by the Client or Macro leadership.

Salary is $65,000 - $72,000 annually.

About You

The ideal candidate will have:

• High school diploma or equivalent
• Bilingual proficiency in English and Spanish
• Demonstrated experience providing high ‑ touch, hospitality ‑ driven support to C ‑ suite executives, VIP guests, and/or board ‑ level leadership.
• Experience working within an Office Services, Facilities, or Property Management team.
• Proficiency in internet-based software, including Outlook, Teams, Word, Excel, and PowerPoint.
• Excellent interpersonal, verbal, and written communication skills.
• The ability to reflect on lessons learned and be open to feedback.
• A generous approach to time and knowledge-sharing, with a willingness to mentor and support other's growth.
• A strong sense of ownership in resolving issues and the ability to hold others accountable when appropriate.
• Consistent attention to operational fundamentals that safeguard the business.
• The confidence to speak up when seeing or hearing anything that does not reflect Macro’s values.

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.