What are the responsibilities and job description for the Account Manager position at Macro?
Location USA New York 10001
Working Location Category
About Us
Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.
We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.
Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.
About The Role
In this role, you will effectively manage the Macro onsite teams and Supply Chain Partners supporting corporate client environments in New York City and Washington, DC ensuring exemplary Property and Facilities Management services are provided to the Client stakeholders.
You will manage resources, promote an ethos of teamwork, and instill a culture of continuous improvement.
This role requires specific emphasis on and working knowledge of facilities management and workplace practices, financial experience within facilities management, HS&E and environmental management processes, as well as contract and vendor management services pertaining to the overall operations.
You will provide support and guidance to ensure workflows are delivered effectively, while developing the team to achieve their full potential.
You will develop a relationship built on trust with clients and contribute to the development and success of Macro by supporting the management team in both business development and operational activities.
Main Job Responsibilities
About You
The ideal candidate will have:
Essential
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.
Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.
Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.
Working Location Category
About Us
Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.
We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.
Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.
About The Role
In this role, you will effectively manage the Macro onsite teams and Supply Chain Partners supporting corporate client environments in New York City and Washington, DC ensuring exemplary Property and Facilities Management services are provided to the Client stakeholders.
You will manage resources, promote an ethos of teamwork, and instill a culture of continuous improvement.
This role requires specific emphasis on and working knowledge of facilities management and workplace practices, financial experience within facilities management, HS&E and environmental management processes, as well as contract and vendor management services pertaining to the overall operations.
You will provide support and guidance to ensure workflows are delivered effectively, while developing the team to achieve their full potential.
You will develop a relationship built on trust with clients and contribute to the development and success of Macro by supporting the management team in both business development and operational activities.
Main Job Responsibilities
- Service delivery - Operational management of internal and external service delivery teams, ensuring service quality is continually improved and exceeds customer expectations.
- Supply Chain Management - Ensure value for money is achieved through robust supplier management and performance measurement against service level agreements.
- Financial management - Provide financial reporting to the client, maintain accountability for the account’s financial performance, manage risks, and ensure profitability.
- Relationship management - Manage customer and supplier relationships effectively.
- Ensure consistency of service standards across the current client portfolio and any other future properties.
- Maintain a safe, clean, and comfortable working environment. Act as the onsite interface between general contractors and subcontractors for special projects related to building operations.
- Ability to internalise and prioritise complete components, bringing them together on time and within budget.
- Tender contracts with vendors to ensure best pricing and service.
- Manage and mentor a customer-centric team across multi facilities providing support on technical issues.
- Ensure compliance with legislation, Macro processes, and life safety procedures.
- Assist in the production of documentation, processes, and information for new or existing projects.
- Networking - Stay up to date with industry best practices by maintaining relationships with peers across sectors.
- Information Sharing- Maintain regular communication and share information with US and Canada Facilities Managers, as well as the UK team.
- Take ownership of ad hoc projects and initiatives as required.
- Communication - Ensure 360° communication, cascading information effectively to customers, peers, and the team, while keeping the management team fully informed.
- People management - Line manage staff and maintain excellent customer relationships, including mentoring, development, coaching, and performance appraisal.
About You
The ideal candidate will have:
Essential
- Facilities Management experience in a senior management role.
- Good communication and teamwork skills.
- Strong people management skills.
- Strong influencing and negotiation skills.
- Ability to adapt to change and work flexibly.
- Good numeracy skills.
- Pragmatism and a sense of humour.
- A positive attitude.
- Professional qualification or technical-related degree.
- Experience working with non-profit organisations with global outreach.
- Corporate membership in a relevant professional institution (e.g. IFMA, CoreNet, etc.)
- An established network within the FM and property management industry.
- Strong commercial acumen.
- Good IT skills.
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.
Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.
Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.
Salary : $120,000 - $135,000