Assistant Facilities Manager

Location California

Working Location Category Onsite

About Us

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About The Role

In this role, you will support the day-to-day operations of the office in Carlsbad, CA. You will effectively manage client space, vendors, and the delivery of high-quality facilities management services to the Client. This role involves managing resources, fostering an ethos of teamwork, and supporting a culture of continuous improvement. You will remotely manage a team providing guidance to ensure workflows are delivered safely and efficiently. You will also develop and maintain a strong, trusting relationship with the Client and contribute to the overall success of Macro through effective operational activities.

Main Responsibilities Will Include

• Remotely lead, motivate, and develop the front of house team, ensuring effective workload management and career growth.
• Ensure the team is fully trained, qualified, and equipped with the necessary documentation and systems access.
• Champion outstanding customer service, aligned with Macro’s commitment to client satisfaction.
• Ensure compliance with Macro’s and client standards, policies, and technical procedures.
• Maintain a clean, safe, and fully functional office environment, ensuring high customer satisfaction.
• Oversee all facility services, including cleaning, maintenance/repairs, reception, and general office functionality. Participate in capital projects as directed.
• Perform regular inspections of common areas and record findings; generate work orders for issues such as equipment faults, cleaning needs, and lighting replacements. Log, track, and close out all work orders.
• Ensure compliance with all applicable legislation, life safety requirements, and internal Macro processes.
• Serve as local EHS representative, ensuring a safe working environment. Manage office physical safety and support site safety inspections, ensuring timely closure of non-conformances. Lead first responder/floor warden teams, including recruitment, coordination, and training.
• Administer access cards, including programming and periodic audits.
• Prepare and manage the annual office budget.
• Act as primary point of contact for building management, visiting executives, executive assistants, and assigned staff.
• Maintain positive relationships with clients, suppliers, and property management.
• Coordinate vendor activities, ensuring service delivery meets contractual expectations and provides value.
• Receive, track, and distribute incoming mail and packages, process outgoing USPS and courier shipments.
• Restock pantry and office consumables; submit orders to maintain inventory levels. Clean and maintain coffee machines; restock snacks, beverages, and paper goods. Check and service multifunction devices daily (paper, toner).
• Support reception functions as needed. Assist executive assistants with needs related to visiting executives. Support local events during business hours.
• Share knowledge and collaborate with Facilities teams across all sites.
• Perform other duties as assigned by the Client or Macro leadership.

Salary is $65,000 - $72,000 annually.

About You

The ideal candidate will have:

• High school diploma or equivalent.
• Experience working in Office Services, Facilities, or Property Management.
• College education, trade school certification, FMP credential, or any recognised HSE qualifications (desirable).
• Proficiency in internet software, Outlook, Teams, Word, Excel, and PowerPoint.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work independently.
• Ability to analyse complex situations and apply creativity and problem-solving skills to develop solutions.
• Willingness to reflect on lessons learned and remain open to feedback.
• Generosity with time — sharing learnings, mentoring, and nurturing others to help them flourish.
• Ownership of issue resolution and the ability to hold others accountable.
• Stay on top of the basics that safeguard our business.
• Confidence to speak up when something does not reflect Macro’s values.

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.