Facilities Assistant/Receptionist

Location USA Los Angeles CA

Working Location Category Onsite

About Us

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About The Role

In this role, you will ensure that effective and customer-focused facilities services are delivered on site in accordance with contract specifications and agreed service levels.

You will provide a highly professional and efficient reception service, welcoming all visitors and handling internal and external calls as required.

Main Responsibilities Will Include

• Receive and welcome all visitors, creating a favourable first impression of the company through a friendly, helpful and professional approach to both visitors and staff.
• Answer telephones in a professional and timely manner, ensuring customer inquiries are handled in line with service standards and agreed response times.
• Issue visitor and vendor badges, ensuring names and details are accurate and properly logged in the visitor system.
• Follow procedures to contact the appropriate department if a visitor’s host is unavailable.
• Resolve problems or complaints by handling queries within the scope of knowledge and experience and escalating issues when appropriate.
• Ensure maintenance and service contractors have the required documentation for building access and work authorization.
• Maintain a neat and tidy reception area, ensuring desks are clutter-free and seating areas are regularly cleaned and cleared of rubbish.
• Check that lighting at the reception desk, reception area, and display cabinets is operational and report any faults to the FM helpdesk.
• Support the team with requests that may require additional working hours when necessary.
• Always ensure compliance with health and safety requirements.
• Perform any other appropriate duties as requested by the client or manage
• Deliver a customer-focused service and foster positive relationships with clients and colleagues.
• Demonstrate attention to detail and ownership of assigned processes and responsibilities.
• Promote teamwork and collaboration within Macro and vendor teams.
• Comply consistently with Macro processes and procedures.
  
  

Site Specific Responsibilities:

• Manage all Reception and Front of House duties for the Client’s office.
• Manage the meeting room calendar and ensure conference rooms are clean and presentable.
• Coordinate catering and beverage services for office meetings.
• Maintain and order general office supplies, kitchen and beverage supplies.
• Process outgoing mail and overnight packages, as well as sort and sign for incoming mail and packages as needed.
• Process outgoing mail and overnight shipments, and receive, sort, and sign for incoming mail and packages.
• Provide basic oversight of HVAC/UPS operations, including placing service calls and scheduling preventive maintenance.
• Coordinate service calls for office equipment such as copiers, refrigerators, and ice machines as needed.
  
  

The salary for this role ranges from $50,000 - $55,000 per year.

About You

The ideal candidate will have:

• Relevant experience in an office environment.
• Strong communication skills and the ability to work effectively as part of a team.
• Excellent people management skills and experience in a customer-facing role.
• A flexible, positive, and proactive attitude.
• Ideally, business development experience and an established network within the Facilities Management (FM) industry.
• High school diploma or equivalent.
• Ability to effectively present information in one-on-one situations to customers, clients, and other employees of the organization.
• Ability to apply common-sense understanding to carry out detailed but uncomplicated written or oral instructions.
• Ability to deal with problems involving a limited number of concrete variables in standardized situations.
• Working knowledge of internet software, inventory systems, spreadsheet software, and word processing applications.
  
  

Diversity Statement

We want to create a workplace where everyone feels safe to bring their  whole selves  to work. We recognise that every individual has different needs. This is Me  is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.