What are the responsibilities and job description for the Director of Operations position at Mack & Associates, Ltd.?
A well-established luxury real estate company is seeking a detail-oriented Director of Operations to oversee and enhance daily operations for its dynamic team in Long Grove. The Director of Operations serves as a central part of the organization, overseeing day-to-day office functions, supporting brokers and leadership, streamlining workflows, and upholding a high standard of client service. This role calls for excellent organizational ability, operational awareness, strong attention to detail, and an understanding of the luxury real estate landscape. The position offers a salary range of $70,000 to $100,000.
Responsibilities of the Director of Operations:
- Support the day-to-day operations of a high-performing residential real estate office.
- Help maintain efficient workflows across transactions, listings, and internal processes.
- Provide operational and administrative support to brokers and internal teams as needed.
- Assist with onboarding, training, and ongoing support for brokers and staff.
- Coordinate with vendors and external partners to support marketing and client service needs.
- Help ensure materials, documentation, and systems remain accurate, organized, and compliant.
- Support bookkeeping, payroll and other financial reporting functions.
- Partner with leadership on operational improvements and growth initiatives.
- Assist in maintaining technology tools and systems used by the brokerage.
Qualifications of the Director of Operations:
- A minimum of five years of experience leading operations within a real estate environment.
- Demonstrated ability to lead, mentor, and manage teams, with a proven history of fostering strong, results-driven performance.
- Advanced proficiency with CRM tools, MLS systems, and industry-specific real estate technology.
- Comprehensive understanding of real estate brokerage operations, transaction workflows, and regulatory compliance (brokerage background strongly preferred).
- Outstanding organizational and time-management skills, with a keen eye for detail and the ability to juggle competing priorities in a fast-paced setting.
- Solid financial expertise, including experience with budgeting, forecasting, and tracking key performance indicators.
- Strong written and verbal communication skills, paired with a polished, professional presence and a commitment to exceptional client service.
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Salary : $70,000 - $100,000