Auto Body Estimator

Estimator/Assistant Manager

Maaco Fleet Solution is a locally owned and operated, Multiple shops franchise of Maaco. focuses on light to medium body and paint work on late model vehicles mostly from local fleets.

The Customer Service / Retail Sales / Estimator Associate will be accountable and responsible for all Sales, Customer Service and Satisfaction activity of a MAACO Center with primary responsibilities for estimating paint/repair service and closing in a retail sales environment, all under the direction of the General Manager.

Roles and Responsibilities include, but are not limited to:

· Cultivating all leads, handling prospect telephone inquiries utilizing Maaco's telephone track procedure to convert inquiries into estimates to appointments, entering appropriate information, and responding to all digital inquiries, achieving a minimum prospect appointments show rate of 90%, and following-up with "no-shows"

· Providing a friendly initial contact for all prospects/customers, whether on the phone or in person at a center, and contacting customers to schedule deliveries and collection of payments

· Affording all customers courteous treatment, providing fair and honest written estimate, and set reasonable expectations for our services using 'Total Honest Communication' to assure customer satisfaction

· Interacting with Trade and Insurance accounts to assure prompt and courteous service.

· Working to attain daily, weekly, monthly, and yearly sales objectives of the center as defined by management.

· Tracking daily and weekly performance and being prepared to review with management.

· Participating in outside or special sales events as set by management.

· Managing vehicles intake check-in; ascertaining paint formulas, ensuring it accompanies the Repair Order, and marking vehicles and repair orders clearly to assure accurate and complete communication with shop staff

· Managing customer satisfaction and delivery of vehicles to assure customer satisfaction, referrals, and repeat

· Ordering, tracking, following-up on, receiving, and confirming parts are correct, checking parts cost and profit margin, returning unused parts and following-up on credits, tracking via MIS and utilizing organizer system

· Maintain Audatex OneMaaco MIS reports (Telephone Log, Appointment Calendar, Paintline Status Update, Parts Status Update, Daily End of Day, Friday Night Weekly Close, etc).

· Creating urgency in the shop to achieve production volume and turn-around time goals

· Working collaboratively with Production staff to achieve efficiency and quality standards

· Prepare mailings for follow-up on retail estimates, past customers, trade/fleet prospects, and field all phone calls to the center, directing to the appropriate parties

· Completing special projects and administratively assisting the Managers to ensure smooth center operation

Job Type: Full-time

Pay: $45, $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Wellness program

Education:

• High school or equivalent (Preferred)

Experience:

• Auto Estimating: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $45,000 - $75,000