Sales Support Specialist

About M&D

For the past 80 years, M&D has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers.

Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.

Our strong remanufacturing roots combined with our 41 branch locations, a nationwide outside sales team of 25 and our close OEM & Manufacturer partnerships make us unique in the industry - no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME.

Position Summary

The Sales Support & Lead Conversion Specialist plays a critical role in driving company growth by managing inbound customer interactions, generating outbound leads, and supporting the sales process from first contact through conversion. In this fast-paced and detail-oriented role, you will handle inbound calls, follow up on estimates, qualify prospects, update customer records, and ensure smooth workflow through accurate documentation and adherence to established systems.

Essential Duties And Responsibilities

Outbound Lead Generation & Sales Support:

• Place outbound calls to prospects, inactive customers.
• Assist with converting quotations to sales orders.
• Use approved scripts to generate interest and communicate key value propositions.
• Qualify prospects and funnel high-potential leads to designated sales representatives.
• Perform cold calls using scripts and document efforts in Salesforce.
• Employ sales techniques to influence and recommend products/services.
  
  

Estimate & Order Conversion

• Follow up on open quotes to convert them into orders.
• Check parts availability and utilize internal databases to assist with sales order completion.
• Report lost sale and submit findings via within our ERP.
  
  

Administrative & Documentation Tasks

• Schedule follow-ups, and update information in Salesforce.
• Track warranty return status with outbound calls and update ERP records.
• Update vendor tracking for all open purchase orders and document in ERP system.
• Send direct ship invoices to Accounts Payable for processing.
  
  

Team & Process Support

• Follow all company systems, scripts, and procedures.
• Report any system issues or barriers to management immediately.
• Participate in ongoing sales, engine, and product training.
• Support special marketing and sales projects as assigned.
  
  

Minimum Qualifications

Perform other duties as assigned by supervisor.

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Basic customer service principles and typing/grammar proficiency.
• Experience with Salesforce and basic computer functions.
• Strong attention to detail and organizational skills.
• Ability to meet deadlines in a fast-paced environment.
• Successful completion of pre-employment background and drug screening.
• Ability to maintain a positive, professional, and team-oriented attitude.
• Successful completion of pre-employment background and drug screening.
• Fosters good coworker citizenship and contributes to a positive work environment.
  
  

Key Competencies

• Persuasiveness & competitive drive
• Goal-oriented mindset
• Strong problem-solving skills
• Adaptability and stress tolerance
• Customer-focused, eager to learn
• Teamwork and strong interpersonal skills
• Information management and accuracy
  
  

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Prolonged sitting at a computer workstation.
• Continuous phone use for inbound and outbound calls.
• Cubicle office environment with moderate noise levels.
• Typing, data entry, and screen-based work.
• Ability to lift up to 15 lbs.
• Reasonable accommodation is available for qualified individuals.
  
  

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.